Fendi Miami Aventura

Reviews

• KD

  Kerstin diaz

  Mar 8, 2026
  1.0
  CONTINUED REVIEW TO MY PREVIOUS ONE When i arrived and they gave me the glasses the left leg was still stiff, i let the sales associate know that it was still and i know it will get worse as i wear them and i wasn’t trying to keep going back and fourth every 2-3 months for the glasses she told all she could do is send them back for repair again. Which i’m not really sure what that will do if they had my glasses for two months and it came back still damaged. I asked if i could get a new pair in which she said that was not an option and just to go home and use the glasses and if they broke again to go back to the store. It is ridiculous this how the customer service and policy is in a store where nothing is less than $500 bucks. After all i’m glad this happened more before spending any more money with such a “high value” brand where the customer service is so bad.
• KD

  Kerstin Diaz

  Mar 8, 2026
  1.0
  As someone who loves designer stuff and will spend the money i’m so so disappointed in Fendi as a brand. Every year i focused on choosing a different designer brand and start building my collection with that specific brand. In 2025 i started to look into Fendi and bought my first piece which are a pair of very very expensive sandals and they are so terrible and uncomfortable to wear. I tried returning them at the boutique store and they told me since it’s a boutique i can’t return it even thought i hadn’t worn them just tried them on around the house. I said whatever i’ll just keep them. Throughout the rest of 2025 i had my eye on a couple of other items but since my first purchase with them was so terrible i couldn’t justify spending more money with them. For about 3 years i had my eyes on a pair of sunglasses but i couldn’t justify spending so my money on glasses since im not really a glasses person but my birthday was coming around in October of 2025 and i decided to treat myself since i also had a birthday tropical vacation that month. In September i decided to go to the fendi store inside Saks and purchase the glasses. I was very surprise by seeing they no longer give you a hard case to protect a pair of $600 dollar sunglasses instead they give you flimsy padded pouch with to pull strings to close that is poorly made and give zero protection to the glasses (mind you the glasses i bought were frameless glasses which are already more fragile than a regular pair with frames). I take care of my stuff specially my designer purchases. Again i got the glasses in September by October a month later i couldn’t wear the glasses because the left legs had became so stiff to open. I would have to put so much force to actually get it open that I thought i was going to stay with the leg alone in my hand it was going to snap off, the leg wouldn’t open all the way so when i would try to wear the glasses the left side was pressing on my temple so much form not opening all the way that it would leave a mark after 30 mins of wearing the glasses. The pouch broke much before that. I was putting the glasses away and as i’m closing the pouch one of the closing strings literally just completely came off and i couldn’t close the pouch any longer. Moving forward when i came back from my trip i went to Saks where i purchased the glasses and let them know what was happening. The sales associate told me that the only thing they can do is send it to repair but if i go to an actual Fendi store they might be able to give me a new pair since it’s still “under warranty”. The closes Fendi store to me is 1 hour away and i just don’t have time to drive that far away. The glasses sat in the broken pouch, inside the cardboard fendi box inside the fendi bag just how asks gave it to me, until December that i was able to go during the Holidays. When i got to the store the sales associate didn’t even care about the fact i was telling her the glasses were broken less than a month after purchasing them and she kept sending me to saks. I told her that Saks had told me to come to a store so i can get a new pair because the “warranty” she said that was not how things worked that all they can do is send it for repair and it would take 2 months !!! for me to get it back which is absolutely ridiculous. I was with my mother in law which has very large purchasing history with Fendi and she even told the sales associate how unprofessional and disrespectful that was. I left the glasses there and left. The last week of February i received an email from Fendi letting me know my glasses were really for pick up after 2 months of waiting. Today i decided to clear my day just to make the drive and pick up the glasses.
• MA

  maria abney

  Dec 7, 2025
  1.0
  I bought several items in-store, and for the ones they didn’t have in my size, they strongly encouraged me to let them handle the online order instead of me doing it myself. I didn’t mind that — but if they insist on doing it for me, I expect it to be done correctly. Instead, the order confirmation they sent wasn’t even mine. It showed another customer’s full name, email, and personal home address, which is a serious privacy breach. I reported it right away, and it has now been over a week since my purchase has been made with no correction at all. My information is still likely connected to another customers order history who is able to see my Private information including my home address, and I can still see the other customer’s private details. If they want to push customers to allow them place online orders on your behalf, they should at least be willing — and able — to fix their mistakes. I won’t use their ordering service again in store , and i recommend others do the same. It’s quite simple to place the order online…you don’t deserve commission if you are unwilling to correct the errors that are a SERIOUS privacy breach.
• DK

  Dr. Sahira Kortam

  Jan 5, 2025
  5.0
  I had a wonderful experience at this store. They not only resolved my issue but in a very short time given that they are busy around this time. They went above and beyond. Definitely a brand that stands by its quality. Thank you to the wonderful team.