Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories.
I had a very unpleasant experience at the Express Edit store at Brickell City Centre. 01/16/26 at 20:30 The customer service was extremely poor, especially from the manager. When I attempted to return a blazer, she behaved in a very unprofessional manner, including smelling the blazer, which made me feel uncomfortable and disrespected.
She used unnecessary expressions and spoke to me in a rude and dismissive way. At no point did she explain the return policy clearly, and instead of handling the situation professionally, she made me feel embarrassed and mistreated. If this store or brand does not accept returns, that should be communicated respectfully—not through rude behavior.
I have never been treated this way in any store before. This experience was shocking and completely unacceptable. I left feeling upset and disrespected, and I do not recommend this location based on how customers are treated.
CB
Chris B
Oct 26, 2025
1.0
Terrible customer service or non existing I would say
rude and unprofessional
Especially when it comes from management ( Jose i had unfortunate experience) not acceptable at all
You would not expect to be treated in a bad way especially when you go all the way to Brickell City center location
YV
yanet Valdes.
Jul 21, 2025
5.0
Me senti como en casa. Toda organizada facil de encontrar lo que buscas. Empleados cordiales , atentos, complacientes y muy buena mercancia. Por supuesto compre y abri mi cuenta porque me senti muy bien. Cinco estrellas se lo merece.
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on EXPRESS.com.
Is Express Brickell City Centre hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
Will your store have extended holiday hours this year?
Please visit https://stores.express.com/search to check your store's holiday hours.
Are your stores open on Thanksgiving ?
No, our Brick & Mortar stores will be closed, but you can still shop with us at express.com or our Express App.
Are your stores opening early for Black Friday?
Some Express stores will open as early as 5 am on Friday, November 27, 2024. Check out https://stores.express.com/search for details on the store nearest you and their holiday store hours.
What kind of deals are you offering on Black Friday?
The latest Black Friday details can be found at https://www.express.com/exp/black-friday-deals?ICID=FOOTER_PP_BLACK_FRIDAY. You can also stay connected with us on our social channels: @express and @expressmen.
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