DIOR

Reviews

• MZ

  Monica Zamora

  Jul 11, 2023
  1.0
  My boyfriend purchased a Mini Miss Caro after I wore it one time ( ONE TIME ) and it got stained by my dress , I understand this could happen , however this purse it’s not $200 and they should mention about color stain , after I contacted Dior CS they told me it could take 3-5 business days to get a quote, so I took the purse to the Dior boutique on saks at Dadeland , the sales representative was very nice , but they told me the whole process will take no more than 1 month and it will be no more than $150. After a couple of days I got an email from Dior CS with a quote for $300 it was not was I was expecting but I understood. Then the boutique 3 weeks after my purse was dropped off gave me a quote for $600 almost 25% of what my boyfriend paid for this purse. Outrageous. Please be aware they don’t care about a purse being new and that they don’t advertise their purses being color stain by the first use. Stay away from damaging any of your Dior products or even better don’t buy them.
• JB

  Jessica Barberena

  Jul 13, 2020
  1.0
  I purchased a purse on March 8th and it is now July 13th and I still have not received my product/purse. The sales associate that I purchased the product from,Vanessa, was very aggressive and never wanted to cancel my order to make her commission and did not care if I had to wait over 4 months even though she told me the next day that I would receive it in 2 weeks. The service that was provided at this location definitely does not meet Saks Dior criteria. They also lied and said I had already picked up my purchase. I requested an email stating I did not have my product and they never emailed me even though I spoke to the manager. Terrible customer service for such an expensive item and no one would want to wait this long for such an expensive item.

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