ALO

Reviews

• LP

  Louis Perugini

  Mar 4, 2026
  5.0
  I don’t know why this Alo gets bad reviews. Everyone in there was very pleasant and helpful. We came in right as they were closing to do multiple exchanges and Andrea and Luz were super nice and took great care of us. Don’t let the bad reviews discourage you from coming here to shop!
• BB

  Brenda Antonella Beligoy

  Mar 4, 2026
  1.0
  Poor customer service and disappointing quality. The manager is pushy, constantly offering shoes and claiming a “new collection,” but everything looks the same every week. They also make you feel like you’re being followed around. The staff at the register, entrance, and fitting rooms are amazing, but the overall experience is ruined by management.
• SL

  Sylwia Lesner

  Feb 26, 2026
  5.0
  Bardzo dobrze wyposażony sklep . Bardzo miła obsługa .
• CC

  Chari

  Feb 2, 2026
  1.0
  I went into the store today ready to shop and spend money, but the customer service completely ruined the experience. Every sales associate I encountered was extremely rude and unwelcoming. I was made to feel like a bother simply for browsing and not needing help finding my size. At one point, I placed an item on a nearby shelf while looking through other pieces, and an associate immediately told me I couldn’t put it there — instead of politely offering to take it or assist. After spending a significant amount of money, I didn’t even receive a simple “thank you” or “have a nice day.” To make matters worse, the same associate was on their earpiece laughing and chatting while customers were standing around needing service. Very unprofessional. After reading other reviews, it seems this isn’t an isolated issue. I’ll be taking my business to other locations like Dadeland Mall or the Design District where customers are actually treated with respect. If I could give zero stars, I would.
• CX

  Cheryl X

  Jan 22, 2026
  1.0
  I was excited when Alo opened in Brickell and wanted to support the store. Unfortunately, my experience was very disappointing. I ordered an item online and went in to return it. The cashier (woman with blue nails) was extremely rude and unhelpful. She refused my return in a very impolite and dismissive way, without offering any real explanation or solution. Right after, I drove to the Alo Design District location, where they processed the exact same return and refund within seconds with no issue at all. This feels like a customer service and training problem specific to the Brickell location. Staff should be better trained professionally and respectfully. I hope management addresses this because people can have a better shopping experience. Thanks

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