Brand Certified
JCPenney
4.2(1509 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
3800 US Hwy 98 N, Lakeland, FL
33809, United States
Certified by JCPenney • Mar 01, 2026
(863) 858-7900
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/fl/lakeland/clothing-stores-lakeland-fl-2418.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Lakeland, FL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.2
1,509 reviews
5 stars
852
4 stars
351
3 stars
169
2 stars
62
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff was mixed; while some employees received praise for their friendliness and helpfulness, others were criticized for being unhelpful and unprofessional.
Store Condition
Several reviews noted that the store appeared cluttered and outdated, with some areas needing maintenance.
Product Selection
Customers appreciated the variety of products available, particularly in the Big and Tall section, but some expressed disappointment with the limited stock and selection in certain categories.
Checkout Experience
Many customers reported difficulties in finding cashiers and slow checkout processes, leading to frustration.
Pricing and Sales
Customers generally found good deals and appreciated the sales, although some felt that advertised prices were misleading.
- BCBrittany Capone3 days ago4.0JCPenney has been a store I've always shopped at. It has much of what you're looking for. A lot of the time they dont put out the clearance signs on the regular shelf or mark the newly clearance items. So, be sure to ask the associate if those items are on sale as they aren't correctly displayed.
- MHMandy Hill4 days ago1.0That woman Michelle was so rude and had horrible cust service. I asked her a simple question and her response was to dismiss me. She then pretended to receive a call on her walkie and then after asking several times, did someone call me and receiving no response from another other associates, she preceded to tell me that she was needed. If this is the way JCP sales associates are, then this country has gone the way of the dogs. The HR personel ,Riley however was a breath of fresh air after this horrible woman. The one star is for her being able to help me after literally one simple question. Thanks Riley!
- JHJuanita HernandezFeb 11, 20261.0Went to get something for valentines, couldn't get anyone to help.not busy it was on a Monday.
- DBDavid BielbyJan 29, 20265.0Friendly staff. Wide array of products. Bought two disney items on sale.
- TDTenera DilworthJan 10, 20265.0I went to JC PENNNY for a basic wash and trim and came out a new woman. I absolutely love my hair and service. Thank you Yare
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Lakeland, FL?
JCPenney offers a wide selection of kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the operating hours for JCPenney Lakeland?
The store is open Monday to Friday from 11:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 7:00 PM.
Does JCPenney Lakeland offer curbside pickup and in-store shopping?
Yes, JCPenney Lakeland offers both curbside pickup and in-store shopping for customer convenience.
Is the JCPenney Lakeland store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for all customers.
Which payment options are accepted at JCPenney Lakeland?
JCPenney accepts American Express, Discover, Mastercard, Visa, checks, and debit cards; cash is not required.
Where is JCPenney Lakeland located?
JCPenney is located at 3800 US Hwy 98 N, Suite 200, in Lakeland Square, Lakeland, FL 33809.
Can I shop online or via an app for JCPenney's products?
Yes, you can shop online at jcpenney.com or download the JCPenney App for convenient shopping and coupons.
Are there any nearby stores where I can shop for shoes close to JCPenney Lakeland?
Yes, nearby shoe stores include Zumiez, Finish Line, Journeys, and SNIPES, all within Lakeland Square shopping center.
What nearby beauty and spa services are available near JCPenney Lakeland?
Nearby beauty services include Palermo Beauty Salon, Little Princess Palace Spa, and Ink Spot Tattoo for beauty and spa treatments.
Are there any nearby dining or snack options close to JCPenney Lakeland?
Yes, you can visit Nestlé Toll House cafe or Auntie Anne's Pretzels at Lakeland Square Mall for snacks and light dining.
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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