Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Lakeland, FL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
1,505 reviews
5 stars
851
4 stars
350
3 stars
169
2 stars
62
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on staff friendliness and helpfulness, with some employees praised for excellent service while others were reported as rude or unhelpful.
Store Condition
The store is described as clean and organized, but some customers noted it feels cluttered and outdated.
Product Selection
Customers appreciate the variety of merchandise, especially in the Big and Tall section, but some expressed disappointment in the limited stock and selection for specific items.
Checkout Experience
Frequent complaints about the difficulty in finding cashiers and slow checkout processes.
- TDTenera Dilworth2 days ago5.0I went to JC PENNNY for a basic wash and trim and came out a new woman. I absolutely love my hair and service. Thank you Yare
- EOEliseo OrtizJan 3, 20264.0Still, a great place to find some good deals
- JZJaysen ZenogomezDec 15, 20255.0The photo studio personnel was great defijitely a great experience
- CCCatherineDec 13, 20251.0We were there tonight to buy shoes. We literally walked the entire store to find a cashier. Once we found one, she walked away from the register. Another woman was there and refused to help us because it was time for her to leave. The two employees engaged in an exchange that was completely unprofessional with both refusing to help us! This is one of the many reasons this store is in financial ruins.
- KNKatrina NedrosNov 21, 20251.0Has very unfriendly & unknowledgable people working here. Peoplebworking here does not seem very happy. I went there to look at cargo pants for work, but there were none, not even in the men's section. Jeans & dress pants is all they had. It is also a small store so sections were small. Seems they only now carry items for young people. And of course the biggest section is for young women & juniors.
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Lakeland, FL?
JCPenney offers a wide selection of kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the operating hours for JCPenney Lakeland?
The store is open Monday to Friday from 11:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 7:00 PM.
Does JCPenney Lakeland offer curbside pickup and in-store shopping?
Yes, JCPenney Lakeland offers both curbside pickup and in-store shopping for customer convenience.
Is the JCPenney Lakeland store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for all customers.
Which payment options are accepted at JCPenney Lakeland?
JCPenney accepts American Express, Discover, Mastercard, Visa, checks, and debit cards; cash is not required.
Where is JCPenney Lakeland located?
JCPenney is located at 3800 US Hwy 98 N, Suite 200, in Lakeland Square, Lakeland, FL 33809.
Can I shop online or via an app for JCPenney's products?
Yes, you can shop online at jcpenney.com or download the JCPenney App for convenient shopping and coupons.
Are there any nearby stores where I can shop for shoes close to JCPenney Lakeland?
Yes, nearby shoe stores include Zumiez, Finish Line, Journeys, and SNIPES, all within Lakeland Square shopping center.
What nearby beauty and spa services are available near JCPenney Lakeland?
Nearby beauty services include Palermo Beauty Salon, Little Princess Palace Spa, and Ink Spot Tattoo for beauty and spa treatments.
Are there any nearby dining or snack options close to JCPenney Lakeland?
Yes, you can visit Nestlé Toll House cafe or Auntie Anne's Pretzels at Lakeland Square Mall for snacks and light dining.