Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Lake City, FL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
820 reviews
5 stars
466
4 stars
180
3 stars
96
2 stars
39
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting individual associates who provided exceptional service.
Store Environment
The store was noted for being clean and well-organized, although some customers mentioned issues with temperature and comfort.
Product Availability
Several reviews indicated disappointment with the availability of items, particularly regarding discrepancies between online listings and in-store stock.
Jewelry Concerns
Customers expressed dissatisfaction with the quality of jewelry, citing issues with durability and misleading claims about authenticity.
Mixed Experiences
While many enjoyed their shopping experience, some customers reported significant issues with customer service and product quality, leading to a mixed overall impression.
- DMDiane MetzelDec 2, 20255.0Spotless store. Friendly and helpful staff. Excellent clearance deals! The atmosphere really made it feel like Christmas.
- LPLou PNov 3, 20251.0I had a terrible experience at the salon as far as customer service on the phone or even Receiving a return call. I reported it to corporate never heard from anyone. I called today to come find out the case was closed. They reached out to the salon, but no one ever reached out to me. How does that make any sense?? I spend a lot of money at JCP and extremely disappointed on how this was handled. I reopened the case today to have hopefully someone higher up to contact me regarding the incident. I’m posting on Google hoping someone will reach out to me. I was told someone would reach out between 2 to 3 days now. Since no one reached me the First time I decided to post a complaint on online. We’re living in tough times - everyone is trying to save money and not spend as much- JCP and all corporations should be happy that people still go out there to spend money at their stores however, if you’re not going to treat your customers correctly and personally respond to a complaint, how is that good business? Customer service goes a long way. I suppose I will no longer be using my JCP card After this experience. Thank you!
- TTTreyOct 25, 20255.0Found exactly what I needed. Helpful staff here.
- MMMark MillerSep 9, 20251.0Beware of the jewelry at this store I purchase necklace and it broke within 30 day had it fixed broke again bought a more expensive necklace to have it break twice second ti.e they said we can't fix it so here is your.money back but will not reimburse me all the money I spent on this purchase.
- SSSRSAug 19, 20251.0Its way to hot in there to shop, It was hot from the moment I stepped in there and I couldn't stay. I had shopping to do but I could handle how hot it was in there! And for them to make the employees work when it's that hot in there is crazy!
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Lake City offer?
JCPenney offers a wide variety of products including kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for JCPenney in Lake City, FL?
JCPenney is open Monday through Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Where is JCPenney located in Lake City?
JCPenney is located at 2427 US Hwy 90 W, Ste 10, inside the Lake City Mall, Lake City, FL 32055.
Does JCPenney offer curbside pickup and free shipping options?
Yes, JCPenney provides both free shipping and curbside pickup options for customers.
What payment methods are accepted at JCPenney in Lake City?
JCPenney accepts American Express, Check, Discover, Mastercard, and Visa payments.
Is the JCPenney store in Lake City wheelchair accessible?
Yes, the store has a wheelchair accessible entrance and public restrooms.
Which nearby places can I visit for dining after shopping at JCPenney?
After shopping at JCPenney, you can dine at nearby restaurants such as Ole Times Country Buffet, Cicis Lake City, Buffalo Wild Wings, Sakura Buffet, or Piesanos.
Where can I find other clothing stores near JCPenney in Lake City?
Nearby clothing stores include Bond Worth, Vert Wear, Cato Fashions, Maurices, and T.J.Maxx located within or near Lake City Mall.
Are there other jewelry stores near JCPenney in Lake City?
Yes, you can visit nearby jewelry stores like Pandora, Kay Jewelers, and Chastain Jewelers for more options.
How can I use public transit or nearby stores to locate JCPenney?
JCPenney is located inside Lake City Mall on US Hwy 90 W; the mall and surrounding businesses like Payless ShoeSource and Optical Outlets can serve as landmarks to help you find the store easily.