World of Disney®

Reviews

• CW

  Christine Waters

  Feb 28, 2026
  2.0
  Too crowded and not the friendliest place on earth. Staff seemed miserable.
• ST

  Sally Tsui

  Feb 25, 2026
  5.0
  It’s been a busy month since coming home from vacation, so this post is just shy of a month late — sorry, Chelle! But here it goes. I don’t usually write Google reviews, but Chelle absolutely deserves one. I was visiting and had my heart set on a specific sweater that was completely sold out — except for the one on the mannequin. Knowing I likely wouldn’t be back anytime soon, I asked around to see if there was any chance of getting it. Most responses were polite but along the lines of “if it’s not on the shelf, it’s not available,” which was understandably disappointing. As I was leaving, Chelle greeted me with the biggest smile and asked about my day. I mentioned the sweater and she immediately sprang into action — making calls, checking with other staff, and exploring every possible option. Even when it seemed like there was nothing she could do, she sincerely apologized and wished me well. Then came the Disney magic moment. While I was browsing at another store, Chelle literally ran (in the cold, without a jacket!) to find me because she had searched the back storage and found ONE sweater — slightly oversized, but she wanted to make sure I had the chance to say yes before putting it back. Of course I said yes! I got the sweater I loved and will cherish it forever. Chelle, you showed me exactly what Disney magic and next-level customer service are all about. As someone who leads a sales team myself, I can honestly say — you rock. You turned a small disappointment into a moment I’ll never forget. I truly hope Disney recognizes you for the care, initiative, and heart you bring to your role. Thank you for making my visit magical. ✨
• SO

  Shaun ODwyer

  Feb 8, 2026
  5.0
  It's Disney. My kids loved coming here and looking for all their favorite characters! If you want to skip the line up to pay, download the app and use the new mobile check out feature. Saved us about 15 mins when leaving.
• CC

  César Cruz

  Feb 8, 2026
  5.0
  Puedes encontrar de casi todos los personajes en esta tienda. A pesar de que hay una cantidad exagerada de personas, suelen tener un buen orden en los productos. La fila para cobrar, suele ser variable. En caso de ser muy larga, optaría por el Mobile Checkout. Personal amable y atento.
• EG

  Eileen Giles

  Feb 1, 2026
  5.0
  I want everything!!!! Best spot for everything Disney, I come here very trip down to Orlando, all the items you can think of will be here. Great to come here on multiple days to space out the store so you see everything as it can be overwhelming to do it all in one day! The MyDisney app helps you purchase your items faster, but you’ll still need to visit a cast member in the mobile check out (they have bags and wrapping tissue for your breakable items), before you leave. Depending on how long the cashier line is, it could be easier/less stressful to just line up for a cashier!

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