Customers consistently praised the friendly and helpful cast members, enhancing their overall experience.
Atmosphere
The resort's beautiful decor and cozy ambiance were frequently highlighted, contributing to a pleasant stay.
Merchandise Variety
While many enjoyed the unique and themed merchandise, some noted a need for more high-quality and specific items.
Customer Service Issues
A few reviews mentioned significant customer service problems, particularly regarding miscommunication and staff professionalism.
Dining Experience
The food quality received positive remarks, with specific mentions of enjoyable dining experiences and good service.
AM
Amanda Major
Dec 23, 2025
5.0
Wilderness Lodge Mercantile is the one and only gift shop at Disney’s Wilderness Lodge Resort. It’s not a very large shop, but it’s probably THE best themed gift shop on any resort property. Look around- there’s Native American decor and memorabilia on shelves close to the ceiling and hanging on walls. There’s a cozy fire burning toward the back I would enjoy in my own living room. The Merchatile sells DVC merch and all the usually Disney gifts and souvenirs, plus large assortment of shirts, jewelry, kids toys and accessories. They have food items in the way back just in case you need a snack. You’ll see Wilderness Lodge themed items for sale here that you don’t see other places, and it’s all cute. This gift shop is a must do for sure.
CF
Christy Falcon
Dec 16, 2025
5.0
My family and I are on vacation from Puerto Rico. Octavius went above and beyond for my family to make sure we had the best time on our vacation and we are immensely grateful. 5 stars easily!
Frequently Asked Questions About Wilderness Lodge Mercantile
What is Wilderness Lodge Mercantile and what can I find there?
Wilderness Lodge Mercantile is a gift shop located at Disney's Wilderness Lodge in Lake Buena Vista, FL, offering sundries, edibles, apparel, and souvenirs like totem poles and coon skin caps.
Where is Wilderness Lodge Mercantile located?
It is located at 901 Timberline Drive, Disney's Wilderness Lodge, Lake Buena Vista, Florida, 32830, USA.
What are the opening hours of Wilderness Lodge Mercantile?
The shop is open daily from 8:00 AM to 10:30 PM.
What payment methods are accepted at Wilderness Lodge Mercantile?
They accept American Express, Cash, Contactless Payments, Diners Club, Discover, Mastercard, and Visa.
Is Wilderness Lodge Mercantile wheelchair accessible?
Yes, it has a wheelchair accessible entrance.
Can I pay with a debit card or mobile NFC at Wilderness Lodge Mercantile?
You can pay with a debit card but mobile NFC payments are not accepted.
What are some nearby dining options to Wilderness Lodge Mercantile?
Nearby dining options include Artist Point, Territory Lounge, Story Book Dining at Artist Point with Snow White, and Whispering Canyon Cafe.
What recreational activities are close to Wilderness Lodge Mercantile?
Nearby you can enjoy the Wilderness Nature Trail for hiking, several swimming pools like Copper Creek Springs Pool and Silver Creek Springs Pool, and Sturdy Branches Health Club gym.
Are there accommodations near Wilderness Lodge Mercantile?
Yes, accommodations nearby include Old Faithful Club, Boulder Ridge Villas, Disney's Wilderness Lodge, and Copper Creek Villas and Cabins.
How can I contact Wilderness Lodge Mercantile?
You can call them at +1 407-939-2273 or visit their website at https://disneyworld.disney.go.com/shops/wilderness-lodge-resort/wilderness-mercantile/.