Business Details
About
Toy StoreDisney
Stroll through the ultimate shop for all things play! From plush toys and playsets with Disney characters to classic board games to giant, whimsical displays, there’s an endless selection of goodies to explore.
Details
- DeliveryNot available
- DebitAvailable
- Mobile paymentsNot available
- Cash onlyNot available
Location
Hours
Reviews
4.3
229 reviews
5 stars
137
4 stars
49
3 stars
24
2 stars
8
1 star
11
What are people saying?
AI-generated from recent customer reviews
Nostalgia
Many customers enjoyed the nostalgic atmosphere and variety of Disney-themed toys, especially related to Toy Story.
Staff Experience
Feedback on staff was mixed; while some praised their friendliness and helpfulness, others reported unprofessional behavior from certain employees.
Store Size
Several reviews mentioned disappointment over the store's reduced size and limited selection compared to previous visits.
Pricing
Customers noted that while some prices were reasonable for Disney merchandise, others felt items were overpriced.
Customer Service
There were complaints about long wait times and poor customer service during busy periods, particularly regarding Santa visits.
- JGJohn GaltNov 13, 20255.0We’re visiting Once Upon a Toy in Disney Springs, and honestly, I’m shocked at how many cartoons my wife remembers. She knew every character here, and we ended up taking photos with half the store’s plush toys. She’s even hinting that she wants some of them — and she’s forty! But that’s the magic of this place: pure childhood nostalgia. A very sweet, cozy store where you can easily get lost in memories. We’ll definitely come back closer to Christmas and pick something up. Five stars
- JTJustin ThompsonSep 27, 20255.0There are some neat toys in this store, my family always stops by. On our most recent trip (Sep 2025), two employees helped my son put together a lightsaber. It was a really cool experience with that Disney touch. Definitely a must-shop if you have small children and like Disney toys.
- CCChi CheungJul 14, 20245.0Small shop with friendly staff
- MOMelissa OswaldJan 27, 20215.0Awesome Disney Toy Store!
Frequently Asked Questions About Once Upon a Toy
What is 'Once Upon a Toy' and what can I find there?
Once Upon a Toy is a toy store in Disney Springs offering a wide selection of Disney character plush toys, playsets, board games, and whimsical displays for play.
What are the opening hours for Once Upon a Toy?
Once Upon a Toy is open daily from 10:00 AM to 11:00 PM on weekdays and Sundays, and until 11:30 PM on Fridays and Saturdays.
Where is Once Upon a Toy located?
It is located at 1375 E Buena Vista Dr, Lake Buena Vista, FL 32830, in Disney Springs near Walt Disney World.
What payment options does Once Upon a Toy accept?
Once Upon a Toy accepts American Express, Cash, Contactless Payment, Diners Club, Discover, MasterCard, and Visa.
Does Once Upon a Toy offer wheelchair accessible entrance?
Yes, Once Upon a Toy has a wheelchair accessible entrance.
Can customers shop in-store at Once Upon a Toy?
Yes, in-store shopping is available at Once Upon a Toy, but there is no delivery or curbside pickup offered.
Which nearby places should I visit before or after shopping at Once Upon a Toy?
Nearby attractions include Disney's Pin Traders for souvenirs, the Downtown Disney Carousel for entertainment, and the Interactive Water Feature for a relaxing stop.
Is there an ATM near Once Upon a Toy for convenient cash withdrawals?
Yes, there is a Chase ATM located near Once Upon a Toy for easy access to cash if needed.
Where can I find dining options near Once Upon a Toy?
Nearby dining options include Earl of Sandwich for sandwiches and fast food, Aristocrepes for pancakes and smoothies, and Marketplace Snacks for a quick cafe-style meal.
How can I connect with Once Upon a Toy online?
You can visit their website at https://www.disneysprings.com/shopping/once-upon-a-toy/, follow the Instagram handle @waltdisneyworld, and watch content on their YouTube channel at https://www.youtube.com/@DisneyParks.