Steve the older gentleman cashier, should find a different job since he doesn’t care about serving customers. He literally humiliated my wife in front of me as I sit in a wheelchair, on my little boys birthday. After he humiliated her, and she walks away he says “I don’t care anyway”. which is highly unbecoming of a cast member at the happiest place on earth. Such a disgusting attitude shouldn’t be tolerated. Needless to say he should fix it somewhere else.
LT
Lincoln Tan
Oct 20, 2025
1.0
Guy in blue next to the drink station who was constantly on the phone has a nasty attitude. There was a time when he was off the phone and I stood in front of him and he refused to even acknowledge my presence. Just kept looking at his screen and didnt even bother to say hi. Worst staff ever
SF
S Forrest
Jan 27, 2021
4.0
Inside Hollywood Studios there park just off the main entry strip. They have a variety of merch, collectibles and souvenirs. My personal fave is the kitchen stuff, really love the classic Minnie red and white polka dot apron.
They have items from all over the park at this one location so you can hit this place on your way out and not have to carry everything around. They can also do front of the park delivery, but keep in mind that takes time, so do it early so it arrives before you get done for the day.
There is plenty of staff around and they are friendly. Great place to grab souvenirs from your visit. Don't forget a frame for your fave pictures!!
Overall: A
Solid merch shop with a variety of options for take home goodies.
What type of products does Once Upon a Time offer?
Once Upon a Time offers Disney-themed apparel, jewelry, and headwear for all ages in an Art Deco-style cinema setting.
Where is Once Upon a Time located?
It is located at 351 S. Studio Drive, Lake Buena Vista, FL 32830, United States.
What are the operating hours of Once Upon a Time?
Open Monday to Friday and Sunday from 9:00 AM to 9:00 PM, and Saturday from 8:30 AM to 7:00 PM.
Which payment methods are accepted at Once Upon a Time?
They accept American Express, Cash, Contactless Payment, Diners Club, Discover, MasterCard, and Visa.
How can I contact Once Upon a Time by phone?
You can call the main phone number at +1 407-939-5277 or the alternate/local phone at +1 407-939-2273.
Does Once Upon a Time have an online presence or social media channels?
Yes, they have a website and social media including Pinterest, YouTube, Facebook, and Instagram (@waltdisneyworld).
What nearby places can guests visit before or after shopping at Once Upon a Time?
Guests can visit nearby attractions like Sunset Boulevard, the Tower Of Terror Hollywood Studios, and Toy Story Mania! for entertainment.
Are there dining options close to Once Upon a Time?
Yes, nearby dining options include Sunshine Day Bar, Sci-Fi Dine-In Theater Restaurant, Rosie’s All-American Café, and Oga’s Cantina.
Can guests find other gift shops to explore near Once Upon a Time?
Absolutely. Nearby gift shops include Tatooine Traders, Savi's Workshop - Handbuilt Lightsabers, Droid Depot, Dok-Ondar's Den of Antiquities, and more.
What category of store is Once Upon a Time?
It is categorized as a Gift Shop, specializing in Disney-themed merchandise.