Many customers praised the helpful and friendly staff, with specific mentions of employees like Debbie and Daniel for their exceptional service.
Product Selection
The business is noted for its wide variety of fireworks and good selection, making it a popular choice for customers.
Pricing Concerns
Several reviews mentioned that prices are considered high, with some customers feeling that the value does not match the cost.
Management Issues
There were complaints about poor management and customer service experiences, particularly involving a manager named Hector.
Store Accessibility
Customers expressed frustration over store hours and accessibility, with reports of being unable to enter during posted hours.
EB
Elliot Blanco
Dec 30, 2025
5.0
Great,fun experience.
MA
Maricela Alvarado
Dec 30, 2025
5.0
I had a great experience at Phantom Fireworks in Key Largo thanks to Jessica and Debbie. I had an issue with a transaction, and they handled it professionally, efficiently, and with great care. They were patient, knowledgeable, and made sure the problem was fully resolved. Their outstanding customer service truly stood out, and they turned a stressful situation into a positive experience. I highly recommend this location and commend Jessica and Debbie for their professionalism and dedication.
CB
Carlos Benitez
Dec 25, 2025
5.0
Great selection and decent prices.
RK
Rosie Piglet k9
Nov 16, 2025
5.0
Great service over the phone. EVEN better in person.. THANK
KS
Kyle Sampson
Sep 19, 2025
5.0
Bought some fireworks for the 4th a little bit ago and were very satisfied with the quality and the price of the fireworks, I plan to get some more again soon.