Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 4711 River City Drive in Jacksonville, FL or shop the collection online.
Upon walking into the store the female worker didn't speak or acknowledge me. Matter of fact she looked as though she was annoyed by my entry. The gentleman at the register spoke and was very polite. I seen a army green wide legged pants set that I wanted to purchase, but chose not because I will not spend money where customer service was not pleasant
SP
Selena Pabon
Feb 27, 2026
1.0
The workers at this location are extremely rude. Especially the man he was condescending and snarky then he shoved the clothes in my hand and was super dismissive when I left zero out of 10 I do not recommend coming here. This place is overpriced polyester clothing anyway.
EM
Elahe motallebi
Jan 3, 2026
5.0
Had a wonderful experience at Express thanks to Asia. She was so helpful, patient, and made shopping easy and enjoyable. Highly recommend!
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express St Johns Town Ctr hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
Where can I purchase Express gift cards?
You can buy Express gift cards in Express retail stores, Express Factory Outlet stores, and online at express.com.
Is Express at 4711 River City Drive currently hiring?
To view and apply for open positions at Express, please visit https://www.express.com/g/careers/.
How can I contact customer service for Express in Jacksonville, FL?
You can reach Express customer service at 1-888-397-1980 for any comments, questions, or suggestions.
Can I return online orders at the Express store on River City Drive?
Yes, online orders can be returned or exchanged within 30 days at any Express store. Note that Express Factory Outlet stores do not accept online returns.
What are the store hours for Express at 4711 River City Drive?
Express is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Express offer in-store pickup for online orders?
Yes, Express provides a Buy Online Pick Up In Store service at this location.
What payment methods are accepted at Express in Jacksonville?
Express accepts American Express, Cash, Diners Club, Discover, MasterCard, and Visa.
What types of clothing does Express sell?
Express offers women's and men's clothing including jeans, leggings, dresses, suits, graphic tees, polos, shoes, jewelry, and other accessories.
What are some nearby places I can visit around Express at St Johns Town Center?
Nearby places include Wolfson Children's Hospital Play Shore for family fun, Casper Sleep Shop for mattress and furniture shopping, and Spirit Halloween for costumes, all located near Express.
How can nearby retail stores complement my shopping experience at Express?
You can explore nearby stores like Ann Taylor and J.Jill for women's clothing, Tecovas for shoes, and Lucky Brand for both men's and women's apparel, making St Johns Town Center a versatile shopping destination.
Are there nearby accommodations if I am visiting Express from out of town?
Yes, Homewood Suites by Hilton Jacksonville-South/St. Johns Center is a nearby hotel where you can stay while visiting Express and shopping around St Johns Town Center.
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