Sunglasses StoreFashion Accessories StoreSunglass Hut
At Sunglass Hut, our mission is to be the premier shopping and inspiration destination for high quality fashion and performance sunglasses. Starting out in 1971 as a small kiosk in Miami, Sunglass Hut is now the leading international retailer of sunglasses and is part of the Italian-based Luxottica Group, the world’s largest eyewear company.
Visit our Jacksonville Sunglass Hut at 4790 River City Dr to shop the newest styles of the season. Whether you’re on the hunt for high fashion frames or just wanting something classically cool, look no further. Step in to style with thousands of pairs for every shade of you.
Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with many specific mentions of individual employees providing exceptional service.
Product Availability
There were mixed reviews regarding product availability, with some customers expressing frustration over delays and unfulfilled promises regarding specific items.
Store Experience
The store environment was generally described as clean and well-organized, contributing to a positive shopping experience for many customers.
Sales Practices
Some customers reported dissatisfaction with sales practices, particularly regarding promotions and return policies, indicating a need for improvement in these areas.
DJ
Dawn Jacobs
Dec 26, 2025
5.0
Friendly and very helpful making suggestions! Superior service
TS
Tanner Scott
Dec 21, 2025
1.0
Came into the store in October to do the Meta display glasses demo. The guy that met with me was great and the appointment was great. I told him i travel a lot for work and can only be back in town intermittently. He told me "Oh we have out of town customers all the time. Once we receive your glasses, they're dedicated to you and we hold them until you can come back to get them. If you need them shipped to you, we can do that too once they arrive. It shouldn't be more than a month before we receive them". I bought a pair of the new vanguard meta glasses and that was the end of the interaction that day
I followed up with the store multiple times over the next 8 weeks with no luck in them having the glasses that were promised in "a few weeks"...
On December 18th, i received a call saying my glasses were ready. I told the lady on the phone that id be in on Christmas eve to pick them up. She told me "Oh we cant hold them for you for that long", which is completely contradictory to another employees info... I asked her if I can pay right away and she can ship them to me, I got the same response of "oh we dont do that".... So far, thats 2 complete lies by either her or the guy who gave me the demo.... She then ended the call with "we'll be receiving another shipment by end of the week and we'll call you tomorrow"... Well 5 days later now and no phone call, no information, and now 3 lies by employees at this store.... How a store can run off lies, distrust, and customer dissatisfaction is crazy to me. With a world of ENDLESS choices, customer retention should be first priority!
Will update/change review once my order comes in and how my interaction at the branch goes at that time...
AM
aron muñoz
Dec 17, 2025
5.0
They provided me with excellent service, nothing to complain about.
AA
Ashawn
Dec 13, 2025
5.0
Great customer service and a wealth of information from Conner.
YH
Ye Htun
Nov 25, 2025
5.0
Joseph took good care of my wife’s sunglasses purchasing experience. Thomas demo me with Meta Display. Hope to get my Meta Display soon.