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Once Upon A Child

3.4
(191 reviews)

Business Details

6000 Lake Gray Boulevard, Jacksonville, FL
32244, United States
(904) 573-0760
https://platoscloset.com/locations/jacksonville-fl-orange-park/

About

Resale Stores
Chain operation that buys & sells gently used items for children, including clothes, shoes & toys.

Location

Once Upon A Child
6000 Lake Gray Boulevard, Jacksonville, FL
32244, United States

Hours

Reviews

3.4
191 reviews
5 stars
87
4 stars
19
3 stars
19
2 stars
12
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service from staff, with some noting a lack of helpfulness and friendliness.

Selling Process

Numerous reviews indicated dissatisfaction with the selling process, including low offers for items and perceived unfairness in item selection.

Store Cleanliness

The store was frequently described as clean and organized, contributing positively to the shopping experience.

Pricing Concerns

Customers expressed concerns that prices for used items were often too high, sometimes comparable to new retail prices.

Positive Shopping Experience

Despite the negative feedback, several customers praised the store for its selection and value, highlighting positive interactions with specific staff members.
  • SS
    Salty Sea
    5 days ago
    3.0
    Call before you drive all the way there. Drop off was 12:00 and pick up 3:30 pm.
  • PB
    Penny Bialek
    Feb 10, 2026
    4.0
    I love them everyone is great
  • MM
    mar
    Feb 8, 2026
    3.0
    I bought different kinds of items for my baby here previously, I used to shop here almost once a month last year but from November (last time I shopped) to today there’s a huge increase in prices, the clothes that I was looking for looked heavily used, most of them were around $5.50. I’ll rather buy them new for a dollar more or so at the store. I understand the rise on costs like rent, utilities and employee pay but with those prices I really doubt people would keep buying things for their children here. I left kind of disappointed.
  • VM
    Valmarelys Morales
    Jan 14, 2026
    1.0
    They are very suspect and untrustworthy. When you ask for a receipt, they tell you "thats not how we operate". When you ask them "why didn't you accept this item?" They say "the system didnt accept it". I am pretty sure the system provides a reason when rejecting an item, otherwise how do the employee knows what is acceptable and what is not? They refuse to give you an explanation and that doesnt seem honest...they must be stealing or something...
  • HT
    Heather Taylor
    Jan 7, 2026
    2.0
    Super picky. I brought nice clean clothes and all. Didn’t want half of it.Brought a swing too. I also went around and shopped around and there was stuff there in much much worse shape and missing pieces. They didn’t want any of the sleepers that weee in excellent condition. And the low ball you too . Better off just selling on marketplace.

Brand Certified Facts from Once Upon A Child

Once Upon A Child partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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