Once Upon A Child

3.4
186 reviews

About

Resale Stores
Chain operation that buys & sells gently used items for children, including clothes, shoes & toys.

Location

Once Upon A Child
6000 Lake Gray Boulevard, Jacksonville, FL
32244, United States

Hours

Reviews

3.4
186 reviews
5 stars
86
4 stars
18
3 stars
17
2 stars
12
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising staff for being helpful and friendly, while others report rude and unprofessional behavior.

Selling Process

Many customers express frustration with the selling process, citing low offers for quality items and a lack of transparency in item selection.

Store Condition

The store is generally noted for being clean and organized, with a good selection of items available for purchase.

Pricing Concerns

Several reviews mention that prices for used items are often too high compared to new retail prices, leading to dissatisfaction among shoppers.
  • HT
    Heather Taylor
    5 days ago
    2.0
    Super picky. I brought nice clean clothes and all. Didn’t want half of it.Brought a swing too. I also went around and shopped around and there was stuff there in much much worse shape and missing pieces. They didn’t want any of the sleepers that weee in excellent condition. And the low ball you too . Better off just selling on marketplace.
  • JH
    Jordan Hines
    Dec 13, 2025
    5.0
    this store is awesome. Great customer service. The idea that I can give my clothes to the store and someone in need to come and pick them up and save some money is awesome especially when I wouldn’t use the items anymore. It’s like giving the clothes a second breath of life and allowing a family to direct their child. Amazing store an amazing idea!!
  • MF
    Melissa Fellhauer
    Dec 8, 2025
    5.0
    Always had good luck with them. They are great people and give back fair amount of money on items as well as having nice items too
  • DK
    Destiny Kinnel
    Nov 9, 2025
    5.0
    Amazing Staff, Very Professional and always go over and beyond
  • SP
    Sarah Padgett
    Oct 27, 2025
    1.0
    I WILL NEVER SELL CLOTHES TO THEM AGAIN AND WILL NOT MAKE ANY PURCHASES!!! Took a garbage bag of baby clothes to sell and they took out maybe 10 items out of a garbage bag full. Told me they had stains, we're inside out, and out of date. IT TAKES 1 SECOND TO FLIP CLOTHES RIGHT SIDE IN YET NO clothes were inside out cause I just went through ALL OF THEM, had already taken out the items that had stains, and how do know they are out of date? When did clothes have an expiration date. They didn't take any of the Christmas items I had. All clothes were NB-12mths. There is absolutely NOTHING on the website that states any of this information. It was a waste of my time and I will never return to buy or sell items. Dont waste your gas. They will be out of business soon.