Once Upon A Child

3.8
265 reviews
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Business Details

13141 City Station Drive, Jacksonville, FL
32218, United States
(904) 647-1270
https://onceuponachild.com/locations/jacksonville-fl-north/
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About

Resale Stores
Chain operation that buys & sells gently used items for children, including clothes, shoes & toys.

Location

Once Upon A Child
13141 City Station Drive, Jacksonville, FL
32218, United States

Hours

Reviews

3.8
265 reviews
5 stars
145
4 stars
35
3 stars
23
2 stars
8
1 star
54

What are people saying?

AI-generated from recent customer reviews

Selection

Customers appreciate the wide variety of children's clothing and toys available, often noting great deals and quality.

Customer Service

Feedback on customer service is mixed; while some customers report friendly and helpful staff, others express frustration with rudeness and lack of professionalism.

Selling Experience

Many customers have had negative experiences when trying to sell items, citing long wait times and inconsistent acceptance of items.

Store Condition

The store is generally described as clean and organized, although some customers mention issues with cramped aisles and clutter.

Pricing

Customers find prices to be reasonable, but some express concerns about high prices for used items and low buyback offers.
  • CC
    Callie
    Dec 26, 2025
    5.0
    Great Selection
  • BT
    Ben Thompson
    Dec 13, 2025
    5.0
    Really well organized, the aisles are small and a little cramped when busy but it's not hard to find what you're looking for. Mostly clothes equipment and toys, prices are incredibly reasonable and their sales are amazing. Clothes weren't stained, in good condition, and didn't have any smells. Store was clean and we will be going again!
  • DD
    Drina D
    Dec 12, 2025
    1.0
    I’ve been to many OUAC locations and this location was not helpful at all. There was at least 6-7 people working and only 1 person on the register. Everyone else were consumed with work gossip and not helping the customers at all. The young lady with the purple hair was no help at all. Terrible Customer Service.
  • ET
    Elijah Taylor
    Dec 7, 2025
    3.0
    Kinda pricey, unless you go for the deals. BEWARE, store smells like weed very frequently. Last 3 times my wife and I have been it has smelled like weed. Not a great look for a child's store.
  • TB
    Tina Barefield
    Nov 25, 2025
    4.0
    I love this store has great deals and wonderful things for sale .but the staff there not so great.
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