Hi, we’re Madewell and we believe that good days start with great jeans. Women’s and men’s denim is at the core of the brand, and we also offer everything you want to wear with an amazing pair of jeans, from easy tees and timeless outerwear to classic footwear and must-have bags.
Worst experience I’ve ever had at a retail store. I bought an item and the cashier gave me the wrong product, but still charged me for the one I actually wanted. I had to waste my time driving back and forth just to get their mistake fixed.
Completely unacceptable. I will never shop here again.
NS
Nichole Schacht
Oct 20, 2025
5.0
The ladies that helped me on Friday night were incredible! I wish I had asked their names. They helped me figure out a size for a product they didn’t have in store so I could order online and just chatted and made me feel so welcomed. I don’t shop in store much anymore, but they definitely made it a wonderful experience and made me want to go back!
SF
sue fletcher
Jul 23, 2025
5.0
Review of My First Visit to Madewell
I visited Madewell on July 21, 2025, during the early afternoon, and it was my first time shopping at this store, as there isn't one in my area. Despite not being a fan of shopping, I had a wonderful experience. The staff members were attentive and incredibly helpful, showing great patience as they brought me a variety of styles to try on. Unfortunately, I can't recall their names to personalize this review, but their kindness truly stood out. The exceptional service I received makes me eager to make the 90-minute drive back to shop here again.
What are the operating hours of Madewell in Jacksonville?
Madewell in Jacksonville is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What type of products does Madewell Jacksonville specialize in?
Madewell focuses on women's denim including jeans, tees, outerwear, footwear, and bags designed to complement their denim collection.
Does Madewell Jacksonville offer in-store pickup services?
Yes, Madewell Jacksonville offers in-store pickup as part of their pickup and delivery services.
What payment options are accepted at Madewell Jacksonville?
Madewell Jacksonville accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Is Madewell Jacksonville accessible for customers with disabilities?
Yes, Madewell Jacksonville has a wheelchair-accessible entrance.
Does Madewell Jacksonville provide services like personal styling or denim trade-ins?
Yes, they offer denim trade-in, one-on-one styling, and in-store pickup services.
What is the contact email and phone number for Madewell Jacksonville?
You can reach Madewell Jacksonville at store.291@madewell.com or by phone at +1 904-642-5215.
What nearby shopping centers are close to Madewell Jacksonville for a full shopping experience?
Madewell Jacksonville is located near the St. Johns Town Center and Jacksonville St. John Town Center, perfect for combining your visit with other shopping and dining options.
Are there dining options near Madewell Jacksonville where customers can relax before or after shopping?
Yes, nearby dining options include the Tommy Bahama Marlin Bar & Store and BurgerFi, where customers can enjoy meals and refreshments.
What other fashion and accessory stores are located near Madewell Jacksonville for additional options?
Nearby fashion and accessory stores include ACUMEN Apparel, Cole Haan, Vineyard Vines Jacksonville, Coach at St. Johns Town Center, Gucci, True Religion, Lacoste, and Tory Burch.