Business Details
About
Thrift StoreGoodwill Industries of North Florida, Inc.
Goodwill Industries of North Florida is a local, not-for-profit organization that removes barriers to employment through training, education, and career opportunities for the communities we serve. Turning your donated items into career opportunities and contributing to a better community. That's the power of Goodwill.
Location
Goodwill Retail Store and Donation Center - Dunn Avenue
4243 Dunn Ave, Jacksonville, FL
32218, United States
Hours
Reviews
4.1
294 reviews
5 stars
162
4 stars
67
3 stars
31
2 stars
15
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and lack of assistance.
Cleanliness
Several reviews mention that the store is not clean and needs better organization.
Pricing
Customers express concerns about high prices for used items, with some feeling that prices should be lower given the nature of donations.
Selection
The store offers a good selection of items, but some customers note a lack of organization, particularly in clothing sizes.
- ENEvelyn NorrisDec 30, 20255.0This place allowes me to help my young adults grand kids furnish their first places. This place also makes it possible to afford clothing for 12 great grand kids also. All of them loves the new winter coats selected for them and a few neighbors kids also. This place assists me in being able to afford and gift others with the nice things I have found. The employee's....always take the time to answer my questions, inform me of discount color for the day, help me by holding while I've had to break down furniture ( kids bed frames) without complaints, they always load my car on pick up with a smile and have a nice day. This is my exercise (walking) place and never felling tired place, so much to see. Bonus, the customers are getting familiar with each other enough to ask each others opinions. Thank you corporation, for selecting such a great set of employees. As a senior, you are always comfortable there.
- TCTisha CothronOct 4, 20251.0Today I stopped at the Goodwill like I always do to see what treasures I can find. I was actually looking for a certain type of shoe when I went over to the furniture department. I started to look at some of the furniture because I was very interested it was very nice. There was another lady looking at the furniture with me. The manager came from the back all the lady that does the pricing and she walked up to the young lady and said I have some furniture pieces you may be interested in we were both looking at the same type of furniture, but needless to say she asked her to step to the back through the swing doors to look at the furniture so I took it upon myself to look too. The young lady said no it’s too big for the space that I have and then I politely ask well. How much are they? She looked at me very dry, very rude and not very eager to assist me and said I don’t have it priced yet. My question is why would you ask her to go to the back and look at it if you had no idea what you were gonna sell it for if she would have been interested would you have told her to wait? I stayed in the store for over an hour it took about 30 minutes for her to get the furniture out on the floor. I understand it’s a process, but I felt like I was mistreated and the customer service was awful! I didn’t let her stop me from rounding off the $40 that I spent and pulling around to make a donation!
- BNBrittany NortonJul 20, 20252.0Usually a good experience but whoever is accepting donations today was incredibly rude. He refused us and said my brand new clothes, shoes, and other items were garbage. The only thing he said that was reasonable was that we were a bit early, but it was only about 30 minutes. We ended up going elsewhere and the New Berlin folks told us the Dunn location tends to have rude employees. Very disappointed with this interaction.
- AAAdyJan 6, 20252.0This location needs to be thoroughly clean. The overpriced furniture is so dusty. The household items are dirty. I wouldn’t recommend this store at this time.
Frequently Asked Questions About Goodwill Retail Store and Donation Center - Dunn Avenue
What is Goodwill Industries of North Florida's mission?
Goodwill Industries of North Florida is a local, not-for-profit organization that removes barriers to employment through training, education, and career opportunities for the communities it serves.
Where is the Goodwill Retail Store and Donation Center - Dunn Avenue located?
It is located at 4243 Dunn Ave, Jacksonville, FL 32218, US.
What are the operating hours of the Goodwill Retail Store and Donation Center on Dunn Avenue?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 7:00 PM.
What payment methods are accepted at the Goodwill Retail Store and Donation Center?
They accept cash, Discover, Mastercard, and Visa payments.
How can I contact the Goodwill Retail Store and Donation Center on Dunn Avenue?
You can reach them by phone at +1 904-204-5881.
Can I donate items at the Goodwill location on Dunn Avenue?
Yes, the Goodwill Retail Store and Donation Center accepts donations to help create career opportunities and support community programs.
What types of items can I expect to find at the Goodwill thrift store on Dunn Avenue?
You can find thrift shop items including secondhand, vintage goods, and other donated merchandise for shopping.
Which nearby places can I visit before or after shopping at Goodwill on Dunn Avenue?
Nearby you can visit 7-Eleven for convenience items or snacks and Gate Food Post for groceries and fuel.
How can the nearby Jacksonville Nursing and Rehab Center be useful to visitors of the Goodwill Dunn Avenue location?
Visitors to Goodwill can access nearby healthcare services and rehabilitation at the Jacksonville Nursing and Rehab Center if needed.
Are there other community services near the Goodwill Retail Store on Dunn Avenue?
Yes, nearby community services include the Goodwill Industries International, Inc. and PSI Family Services of Florida, offering various nonprofit and community support programs.