ALO

Reviews

• MS

  Marissa Snodgrass

  2 days ago
  5.0
  Review I had such a wonderful experience at the Alo store thanks to the incredible Armani Strowbridge who truly went above and beyond. They were attentive, knowledgeable, and genuinely cared about helping me find exactly what I needed. They took the time to answer all my questions(it was super busy), offered thoughtful recommendations, and made the entire shopping experience enjoyable and stress-free. Exceptional customer service like this is RARE, and it made a lasting impression. I am a forever Alo girl because of Armani Strowbridge! Thank you so so much Armani!! You totally made my birthday too!! 💖
• EC

  Eliannys Canada

  Dec 29, 2025
  5.0
  Me encanta esta tienda alo buen trato y muy buen servicio la recomiendo 👌🥰😍
• CS

  Claudia Saker

  Dec 20, 2025
  1.0
  ​I had an extremely frustrating and disappointing experience with the customer service and returns process at your store. ​My issues began when I initially purchased an item with my credit card and needed to return it because it did not fit. Instead of refunding the original form of payment, as is standard practice, the associate processed the return onto an in-store gift card. ​I then immediately used this gift card (plus an additional amount on my credit card) to purchase a second item. When this second item also didn't fit properly, I attempted to return it. I was then informed by staff that I could not be refunded for the portion paid by the gift card, effectively trapping my money in your store's system, despite the initial mistake of not refunding my credit card. ​The way this return was handled is confusing, misleading, and ultimately unacceptable. ​Furthermore, when I sought assistance from the Store Manager, I was met with an attitude that was both unprofessional and rude. They made no reasonable effort to resolve the situation or acknowledge the significant inconvenience caused by the flawed refund process. ​This experience has completely soured my opinion of your brand. Customers should be able to rely on clear, professional service and transparent refund policies, especially when an item is returned immediately after purchase. I expect my money to be returned to my original form of payment, not held captive on an unwanted gift card. ​I strongly recommend the company review the in-store returns training and address the lack of professionalism displayed by the management.
• ST

  Sanaa Tahri

  Oct 27, 2025
  1.0
  I went to the Alo Yoga store at the Town Center in Jacksonville today. I asked one of the sales associates about two items, and she told me they didn’t have them without even checking. Later, I asked another associate, and she found that they actually did still have some of those items in the store. I was disappointed by the first associate’s attitude and lack of effort
• SP

  S P

  Oct 8, 2025
  5.0
  Stopped by on a Monday evening. Staff went above and beyond. I had never been here before, and Armani greeted me at the door, explaining sizing, color palate, and the store layout. He and two other associates were extremely helpful in selecting pieces for me and giving honest opinions (personally, I always need a second opinion.) The quality is exceeds any nearby competition. Thank you Alo staff. -Sarah

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