Nordstrom Rack South Beach Regional

Reviews

• BB

  Brittney

  Jan 18, 2026
  2.0
  The selection of things to buy was nice. It was my first time in a Nordstrom Rack so I wasn't sure what to expect. However, the cashier, Mikayla B, showed the worst customer service I've experienced in a while. We sat our clothes on the counter and my fiance put his closest to him in the corner because he probably was thinking he would pay for them himself. She asked if we were paying for all of the items together to which I told her yes. Her reply was 'Well can you move them closer to here then instead of in the corner?' With a super rude but also completely dull tone, and she maintained this tone the entire transaction. Then she grabbed pants that were in a set with a shirt and tired to tell us that they didn't have a tag, to which we told her that it was a set with the shirt it was literally almost attached to. I've worked in retail and I am always pleasant to cashiers but she needs to be talked to about customer service or get a job where she isn't customer facing. I won't be coming back to this location, she ruined the experience for me.
• JO

  JBCM OfficeManager

  Jan 13, 2026
  1.0
  Disorganized store. 5 employees standing around doing nothing at desk but won't help you find something, very rude . Don't waste.your time going here
• SH

  Sidorela Husha

  Dec 8, 2025
  1.0
  Was at the store on 12/07/2025 and around 5:37 was going to the fitting room to try some clothes I had picked. I was told by the associate ( girl) the fitting room is closed. I asked what time does the store close? She said the store closes at 6PM and she apologized but the fitting room was closed and I couldn’t try any clothes. I said ok and handed her the clothes. Since the store was still open I went with my husband to purchase a purse. The other lady there helped me and I asked her is it true that the fitting room is closed. She asked the team and told me that the fitting room is open and the associate at the fitting room shouldn’t have told you we were closed, I should be able to try the clothes.She apologized on behalf of her and said they will have a talk with her.Anyway I was pissed and did not wanted to try the clothes anymore. Bought a Valentino purse, priced $499 before taxes. Not saying that my $499 count for such a huge company, but I still think with how I was treated ( by the girl on the fitting room) I should have just left the store. I could have ended up spending more, but for some reason the fitting room was closed at 5:35 only for me! To confirm what I am saying is true the cameras can be checked at that time, I have the receipt of $499 purchase and all I got was a terrible feeling and “we will have a talk with her”. Do not judge clients!!
• JJ

  Jacksonville Storage Jobs

  Oct 8, 2025
  1.0
  Would not let me return unworn shoes.
• CR

  Chris Rivera

  Sep 2, 2024
  5.0
  It’s our first time here and shopping experience was great. Barbie B., the cashier staff, was so courteous and friendly. Great customer service. Kudos to her.

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