Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Gainesville, FL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,151 reviews
5 stars
627
4 stars
264
3 stars
136
2 stars
38
1 star
86
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff are praised for friendliness, while others are criticized for rudeness and lack of assistance.
Store Condition
Reports of cleanliness issues, particularly in dressing rooms and restrooms, detracting from the shopping experience.
Checkout Experience
Long wait times at checkout due to understaffing and inefficient processes, leading to customer frustration.
Product Availability
Customers appreciate the variety of products but express disappointment over the lack of certain sizes and items.
- CCCaleb6 days ago5.0I had an amazing experiment with a young lady I believe her name tag said Heather she had dark hair with purple highlights I was in the men's area with my mom I have down syndrome. She let me hold her hand and walked me to the Junior clothing department for smaller boys. The men's department clothing was too big she had the best customer service I have ever saw before she made sure that my son and I had a buggy while we shot I want it to think her personally today on January 6th she informed me that she had to go upstairs to the office cuz she was called upstairs and then I waited for her to come back down but she never came back down so I hope everything is okay but she is a rockstar and with her great mentality and customer service and the patient she had with my down syndrome son is such a blessing to me and I just wanted to thank her personally so I didn't get a chance so I hope this reach the right people to be able to get her this message and just for her showing that there are still good people that working customer service I will be back to see her she literally stopped what she was doing to make sure me and my down syndrome son got to the right department and Walked us there that young lady was amazing she told me to let her manager know I tried to do the survey to put this out there but I did not know how to do it so I just went on the website and just made a post.
- PHPaul HeinmullerDec 10, 20255.0Just had a wonderful holiday experience at JC Penney's Oaks Mall Gainesville, FL. My wife and I were Christmas gift shopping for our granddaughter and had several questions on displayed discounts for blue jeans. We approached the Customer Service desk and were greeted by "Susan" the agent on duty. Not only did she take the time to scan our selected items for the advertised discount, she searched for any additional discounts that might apply to our clothing purchase. Susan saved us additional dollars on Ana jeans so that we were able to purchase a matching jean jacket, while staying within our budget. Her friendliness and kindness certainly made this shopping experience remarkable. We shall most certainly return to our local JC Penney's for additional purchases in the future. Thank you Susan, and management for hiring such wonderful sales associates.
- PGPhillip GuerraNov 30, 20254.0J.C. Penny.... One of the big box stores in the mall... Has great sales and friendly staff. But sometimes you have wait in line to pay.. Due to short on staff or un trained Employees or pooly English speaking staff.
- NBNickolas BledsoeNov 16, 20255.0My partner gets his haircut there and always comes out looking fresh. There is also side parking next to the west side with a private entrance to the salon. JC Penny has been around since before I was even a kid so their products speak for themselves.
- MDMichelle DucolonNov 14, 20251.0Went to jewelry dept and an older man was working behind the counter and he was overly rude and made me upset. I don't recommend him at all. He ruined my shopping yesterday.
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Gainesville, FL?
JCPenney offers a wide variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for JCPenney at Oaks Mall in Gainesville?
JCPenney is open Monday to Friday from 11:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 7:00 PM.
Does JCPenney in Gainesville offer curbside pickup and free shipping?
Yes, JCPenney offers free shipping and curbside pickup options for customers.
Which payment methods are accepted at JCPenney in Gainesville?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa payments. Debit cards are also accepted, and cash is not required.
Is the JCPenney store in Gainesville wheelchair accessible?
Yes, JCPenney has a wheelchair accessible entrance for customers.
Can I shop in-store at JCPenney, or is it curbside pickup only?
JCPenney offers both in-store shopping and curbside pickup for your convenience.
Are there any beauty services or stores near JCPenney at Oaks Mall?
Yes, Sephora Inside JCPenney provides beauty products, and Aqua Minerals Spa is located nearby for spa services. Customers can visit these after shopping for a complete beauty experience.
How can I find JCPenney at Oaks Mall using public transportation or local landmarks?
JCPenney is located inside Oaks Mall on Newberry Rd in Gainesville. Nearby stores like White House-Black Market and Blu Spero can help guide you when searching for the store within the mall area.
Are there other clothing stores near JCPenney in Oaks Mall?
Yes, several clothing stores are nearby including White House-Black Market, Blu Spero, Windsor, Hot Topic, H&M, Forever 21, and Altar'd State, offering a variety of fashion choices to explore before or after your JCPenney visit.
Does JCPenney offer beauty products and where can I find them?
JCPenney features a beauty section called JCPenney Beauty, offering skincare, makeup, and beauty deals. You can also visit Sephora Inside JCPenney for a wider range of beauty and spa products.