Brand Certified
JCPenney
4.1(1162 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
6481 Newberry Rd, Gainesville, FL
32605, United States
Certified by JCPenney • Mar 01, 2026
(352) 331-2222
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/fl/gainesville/clothing-stores-gainesville-fl-479.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Gainesville, FL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.1
1,162 reviews
5 stars
634
4 stars
267
3 stars
136
2 stars
38
1 star
87
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some associates provided excellent service while others were reported as rude or unhelpful.
Store Condition
Customers noted cleanliness issues, particularly in the bathrooms and dressing rooms, which detracted from their shopping experience.
Checkout Experience
Long wait times at checkout and confusion over return policies were common complaints, indicating a need for better staffing and organization.
Product Availability
While some customers found good deals and a variety of products, others expressed disappointment with the selection and sizing options.
- TLTiffany LeeFeb 23, 20261.0Honestly, any time I try to call the store no one answers, i'll try multiple departments, no answer. How are you suppose to get any questions answered if no one answers the phone? Not the first time this has happened either.
- CLCindy LeeFeb 16, 20265.0Always a favorite of mine great selection
- JWJudy Anness WellsFeb 9, 20265.0I use the Optical Center, very happy with my eye exam & glasses
- KSKelly SullivanFeb 7, 20265.0I love shopping at this JCP. Everyone is so nice and helpful, I have to do a special kudos to Anna who is always there to help with a smile. Not to take the shine off of Anna, but it was also great to see Corrine also with her beautiful attitude and smile. Thank you JCP for having such amazing employees, who love their job, and you can tell! 😘
- CCCalebJan 6, 20265.0I had an amazing experiment with a young lady I believe her name tag said Heather she had dark hair with purple highlights I was in the men's area with my mom I have down syndrome. She let me hold her hand and walked me to the Junior clothing department for smaller boys. The men's department clothing was too big she had the best customer service I have ever saw before she made sure that my son and I had a buggy while we shot I want it to think her personally today on January 6th she informed me that she had to go upstairs to the office cuz she was called upstairs and then I waited for her to come back down but she never came back down so I hope everything is okay but she is a rockstar and with her great mentality and customer service and the patient she had with my down syndrome son is such a blessing to me and I just wanted to thank her personally so I didn't get a chance so I hope this reach the right people to be able to get her this message and just for her showing that there are still good people that working customer service I will be back to see her she literally stopped what she was doing to make sure me and my down syndrome son got to the right department and Walked us there that young lady was amazing she told me to let her manager know I tried to do the survey to put this out there but I did not know how to do it so I just went on the website and just made a post.
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Gainesville, FL?
JCPenney offers a wide variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for JCPenney at Oaks Mall in Gainesville?
JCPenney is open Monday to Friday from 11:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 7:00 PM.
Does JCPenney in Gainesville offer curbside pickup and free shipping?
Yes, JCPenney offers free shipping and curbside pickup options for customers.
Which payment methods are accepted at JCPenney in Gainesville?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa payments. Debit cards are also accepted, and cash is not required.
Is the JCPenney store in Gainesville wheelchair accessible?
Yes, JCPenney has a wheelchair accessible entrance for customers.
Can I shop in-store at JCPenney, or is it curbside pickup only?
JCPenney offers both in-store shopping and curbside pickup for your convenience.
Are there any beauty services or stores near JCPenney at Oaks Mall?
Yes, Sephora Inside JCPenney provides beauty products, and Aqua Minerals Spa is located nearby for spa services. Customers can visit these after shopping for a complete beauty experience.
How can I find JCPenney at Oaks Mall using public transportation or local landmarks?
JCPenney is located inside Oaks Mall on Newberry Rd in Gainesville. Nearby stores like White House-Black Market and Blu Spero can help guide you when searching for the store within the mall area.
Are there other clothing stores near JCPenney in Oaks Mall?
Yes, several clothing stores are nearby including White House-Black Market, Blu Spero, Windsor, Hot Topic, H&M, Forever 21, and Altar'd State, offering a variety of fashion choices to explore before or after your JCPenney visit.
Does JCPenney offer beauty products and where can I find them?
JCPenney features a beauty section called JCPenney Beauty, offering skincare, makeup, and beauty deals. You can also visit Sephora Inside JCPenney for a wider range of beauty and spa products.
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
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