Movado Company Store

Reviews

• HL

  Harper Lehun

  Nov 28, 2025
  3.0
  I went with my family to shop for watches at Movado store at Ellenton Outlet Mall today. We have usually shopped at your store every year on Black Fridays. We love Movado watches, so we purchased quite a few watches whenever we were there. However, something changed this year, and it affected our experiences while shopping at your store. First, I would like to compliment the staff who assisted me and my family; her name was Dianna K. (I believe there was another staff who name Dianna in the store). She was patient with us when we chose the watches to try on and did a very good job helping us understand the sale. Because of her positive attitude and excellent customer services, we ended up purchase about 10 watches with her. Next, I would like to address the issue that we encountered. Opposite to Dianna K.’s dedicating assistance, the manager of the store was making us feel unwelcome while shopping. We asked if we could get the inventory from the back instead of the displayed ones, since we were buying the watches as gifts for our loved ones and needed them to be in very good conditions. However, the manager did not want the girl to get us the ones at the back and demanded us to get the ones displayed, which I’m not sure how many customers have try them on… Another issue would be the manager telling Dianna K. not to spend a good amount of time on a customer. Mind you, there were two of us, and we bought in total 10 watches (over a thousand spent). I felt like we deserved better customer services from the manager if we spent that much. Overall, it just made us felt uncomfortable while shopping at your store. I understand that it could be stressful for the staff who work during busy times like this, but the ones who went out of their ways to fulfill the customers’ needs are the ones that should get a raise or recognized by the company, just my opinion. Thanks Dianna K. for your help! Keep up your good work!
• DN

  Diep Nemeth

  Nov 28, 2025
  3.0
  I love Movado watches. I have visited Ellenton Outlet Mall every year on Black Fridays, spent thousand dollars on watches or more but got very bad experience this year with the Manager who did not want to help us understand the sale, and not allow the employee to do certain things like spending a good amount of time to help us choose the watches. However, there was one member of the staff (Diana K.) that did great job by helping me with what I wanted to buy under the pressure of the manager which I didn’t understand. I was in the store to BUY watches, not get them for free.. anyway I still ended up buying 10 watches for gifts. The manager also told her to not get the inventory from the back but to sell the one that’s on display. I prefer getting products in good condition. Especially when it comes to gifts.We felt uncomfortable while shopping due to that. I recognize Diana’s effort to do her job well and told her to keep up the good work. Her customer service skills were excellent! The girl started working not long ago and has better customer service skills than the manager! Everything was good in the store except the managers’ nasty and unprofessional attitude towards her employee in front of customers!!!
• ET

  Eric Tan

  Jun 25, 2016
  1.0
  Worst place to shop, bad service, store manager will not help to resolve any issue.

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