DSW Designer Shoe Warehouse is where Shoe Lovers go to find brands and styles that are in season and on trend. Each store features 25,000+ pairs of designer shoes for men and women from brands like Nike, Cole Haan, Sperry Top-Sider, Puma, Dr. Scholls, New Balance, TOMS, Vince Camuto and more. And shoes are just the beginning. Handbags, accessories, and kids’ shoes are also there—ready for customers to find just what they need. Plus, our free Rewards program, DSW Rewards, gives perks to its members (like Rewards certificates, offers, and other great stuff). Just shop, earn, and enjoy—it’s as easy as that. Because shoes say a lot about you—so say something great.
DSW (Designer Shoe Warehouse) Inc. is a leading branded footwear and accessories retailer that offers a huge selection of brand name and designer footwear and accessories for women, men, and kids. DSW opened its first store in July 1991 in Dublin, Ohio, and has since grown to operate more than 400 stores across the United States, as well small format shop-in-shop locations.
The DSW brand promise is “Designer shoes. Warehouse prices.” and the company delivers an experience of “breathtaking assortment, irresistible value, and simple convenience.” DSW stores average approximately 22,000 square feet and stock nearly 25,000 pairs of shoes per location.
Customers noted a limited selection of shoes, particularly in specific sizes and styles, leading to disappointment.
Customer Service
Mixed reviews on customer service, with some praising helpful staff while others reported rude interactions and poor service.
Pricing Concerns
Many customers expressed dissatisfaction with high prices and perceived low value compared to online options.
Store Cleanliness
The store was generally described as clean and well-organized, contributing positively to the shopping experience.
DH
Dorothy Hartmanowski
1 day ago
5.0
Thank you to the Employee checking me out for looking up my account and realizing if I bought my pairs of shoes separately, I'd have enough points to redeem an additional coupon on the 2nd pair. I appreciate the great customer service!
AL
Alyssa Leder
5 days ago
5.0
I was looking for shoes for my upcoming wedding and got lucky and found these. They are the perfect fit but it’s not easy finding a 4 1/2.
DP
Devin Pugh
Dec 21, 2025
4.0
Better selections than the Jax location.
AR
Annmarie Rossomano
Dec 8, 2025
1.0
I brought a pair of shoes back for return. I wanted toe exchange for a smaller size.
HF
Henrique Freitas
Nov 12, 2025
4.0
Grande variedade de fabricante de calcados. Bastante infantile também.