JCPenney

Reviews

• WS

  William Serrano

  6 days ago
  2.0
  La ropa es excelente ,pero lo absurdo es que lo consigues más económico online ,el que lleva esa política quiere pasar a ventas online y no en la tienda.misma ropa a la mitad en serio? Y soy cliente de años.
• SM

  Sabrina Martinez

  Feb 16, 2026
  1.0
  FALSE ADVERTISING and POOR SERVICE continue to be an issue at the JCPenney in Davenport, FL. As a personal shopper working with multiple clients at a time, it’s extremely frustrating to spend time selecting styles, colors, and sizes, only to find at checkout that the posted pricing is incorrect. This has happened repeatedly, which is why I’ve reduced how often I shop here. Just yesterday, I saw a sign advertising $9.99 and “buy one, get one.” Because of past issues, I took a photo of the sign before going to the register. As expected, the shirts did not ring up as advertised. When I showed the photo, I was told the sign did not mean buy one, get one free, but rather buy one and get something from another department. However, when I asked what item was included from another department, I was told there was nothing. and that the “white sign” did not say buy one get one (see photo included). What’s most concerning is that instead of taking responsibility for incorrect signage, the explanation shifted to blaming customers — suggesting that shoppers sometimes change the signs, which I found hard to believe given the way the sign was positioned and displayed. It would require insider knowledge to flip it the way it was shown to me. That response feels dismissive and avoids accountability for what appears to be ongoing internal issues. Consistently incorrect signage, combined with defensive or dismissive responses when customers raise legitimate concerns, feels disrespectful of shoppers’ time and patronage to the store. Sadly, I’m not the only one that encounters these problems as you can see from other reviewers. Clear pricing and professional customer service should be standard expectations.
• BH

  Brian Hollen

  Feb 11, 2026
  5.0
  Easy shopping. Still a good variety of merchandise. Friendly service.
• SH

  Sally Hedgecoe

  Feb 8, 2026
  4.0
  Love J C Penney and sad there are so few left.
• DF

  Diana Ferra

  Jan 7, 2026
  1.0
  I had a very disappointing experience at this JCPenney location which is the one I always use do to convenience, I also refer my friend because you can find good deals. A store representative refused my return, claiming I was outside the return window, even though my receipt clearly stated that purchases made after October 2025 could be returned until January 31. He insisted he was a supervisor and would not assist. I really don’t understand what happens now a day with Customer Service. As a customer Service Rep I’m glad to see customers coming to the Credit Union I work for otherwise not sure where I will be without them. After I escalated the issue, a store manager came over, made adjustments in the system, and processed the refund. However, she never greeted me, explained the situation, or acknowledged me everything was looking like I was bothering them. The initial rep handed me the refund receipt and walked away without saying a word. While the refund was completed, the lack of professionalism and basic courtesy.

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