Feedback on staff was mixed; many praised their helpfulness and friendliness, while others reported poor service and long wait times.
Product Selection
Customers appreciated the wide variety of fireworks available, noting it as one of the best selections they have seen.
Pricing
Many reviews indicated that prices have increased significantly, with some customers feeling that the value for money has diminished.
Store Experience
Several customers found the store layout and required paperwork frustrating, impacting their overall shopping experience.
UU
unobsolete
1 day ago
1.0
Had a membership but not going to spend money any longer at this spot. The whole customer experience sucks. They herd you in like cattle to fill out waiver soon as you get in they offer the same member deals with anybody so why bother. Also insanely marked up and then discounted is a scummy model. They are a well know example and an industry leader that should have set a better example. Anyways left sky king got my money and more welcoming. I keep my waiver as i walked out it’s ridiculous i will post here once i find it on my desk.
LJ
Lisa Joyce
3 days ago
5.0
Great mgt and employees with an excellent customer service and sales team! They go above and beyond to help their customers.
RB
Ricardo Boiero
Jan 5, 2026
5.0
Best fireworks store in whole florida! Customer service 100/10
KK
Kitty
Jan 1, 2026
5.0
Five star New Year’s experience for 2026! This was my first time shopping at Phantom Fireworks in Cocoa, FL for fireworks and I will definitely be back for future purchases. Excellent fireworks selection! Great coupon deals, ample signage, and fully staffed with knowledgeable employees to any questions. When I was signing my waiver at the front, I asked the man with glasses and cane, what he would he buy that has a really nice BOOM BOOM BOOM for his family. He suggested The Excalibur, which exceeded my expectation, I regret not buying another one. My family also liked Skyfest Panorama and Phantom Fan-tastic and will be back for future purchases. Fireworks pictures lasted quite awhile, family was very entertained and vivid colors. I also rounded up, and hope I win the fireworks giveaway! LOL. Thank you & Happy New Year!
BM
Brian McGirr
Dec 31, 2025
1.0
Bad customer service. Security guard wouldn’t let my 3 year old have his cup of water while he sat in the shopping cart. Seriously?? Then while he’s screaming for his drink they want me to fill out paperwork to buy some sparklers.
Frequently Asked Questions About Phantom Fireworks of Cocoa
What are the operating hours of Phantom Fireworks of Cocoa?
Phantom Fireworks of Cocoa is open every day of the week from 10:00 AM to 8:00 PM.
Where is Phantom Fireworks of Cocoa located?
The store is located at 2725 West King Street Rt. 520, Cocoa, FL 32926, USA.
What types of payment does Phantom Fireworks of Cocoa accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Does Phantom Fireworks of Cocoa offer wheelchair accessible parking and entrances?
Yes, they have wheelchair accessible entrances and parking available.
Can I shop in-store at Phantom Fireworks of Cocoa?
Yes, in-store shopping is available at Phantom Fireworks of Cocoa.
Does Phantom Fireworks of Cocoa provide delivery services?
No, they do not offer delivery or same-day delivery services.
What nearby places can I visit in Cocoa after shopping at Phantom Fireworks?
Nearby you can visit Mountain TV & Video Service for electronics shopping, Headquarters Bounce House Rentals for party supplies, and several self-storage facilities like Guardian Self Storage and Simply Self Storage.
Are there car rental or dealer services near Phantom Fireworks of Cocoa?
Yes, nearby options include Hertz Car Rental and multiple car dealers such as Bob Steele Chevrolet and Boniface Hiers Chrysler Dodge Jeep Ram.
What other services are available close to Phantom Fireworks of Cocoa?
Close by are services like Emery Air Conditioning & Heating, Able Towing Cocoa, and Northwest Florida Leasing Company which provides industrial equipment and building supplies.
How can I contact Phantom Fireworks of Cocoa or find more information online?
You can call them at +1 321-631-3611 or visit their website at https://fireworks.com/locations/phantom-cocoa. They also have a Facebook page at https://www.facebook.com/484725681656036.