Vans

Reviews

• JA

  Jay All

  Feb 2, 2026
  4.0
  Today, February 2nd at 1:08pm, my fiance went into your store to return a sweater we had purchased the day before due to it being the incorrect size. He went into the Clearwater Countryside Mall Van’s location and asked for a refund as they didn’t have the same sweater to exchange. They immediately refunded it to the card we used, which was a prepaid visa that we had tossed the previous day due to it no longer having a balance. About 5 minutes later, my fiance realized this mistake and went back to ask them if they could reverse this error, offer us store credit in exchange, or just to give us the sweater back. They refused to do any of those, and instead told us they couldn’t do anything and the money was already sent. Instead of contacting someone higher up who may know the answer, they told him to call customer service himself to get it resolved. So now we’re out the money, the sweater, and being told to call a call center to resolve our problems even though he was still in the store and this whole process happened within 5 minutes. A lady claimed to be a manager when she answered, only for me to find out she was actually just a floor supervisor, who transferred me to a higher up “assistant manager” who also told us he wasn’t going to do anything about it or be helpful in any way. This is absolutely OUTRAGEOUS service, and the owner of this store should be ashamed at how his employees acted. !!!!!!!!A CUSTOMER SERVICE REP WAS ABLE TO REVERSE THE REFUND AND PUT IT ONTO A DIFFERENT CARD ALMOST IMMEDIATELY!!!!!! A person who doesn’t even WORK for your store had to step in and help due to your employees not being willing to do more than the bare minimum. They basically told us to figure it out ourselves while practically robbing us. 0/10 do not recommend this store at all, and I would be embarrassed if these people worked for me. EDIT: the manager Tracy has reached out to resolve this issue. I’ve changed my review to 4 stars since she was very kind and professional and I really appreciated the follow up from someone who cared enough to call!
• PS

  Pak Scar

  Feb 1, 2026
  1.0
  This location always makes buying anything so uncomfortable. The associates are always so standoffish, never greet. Having to ask for somebody to grab shoes from the back is always a chore. I went to pick out some shoes the other day and the told the size I needed and he just stared at me like I was speaking a different language. He finally went to get the shoes and just tossed them on the bench and walked away. So odd.
• AS

  Aubrey Sierra

  Jan 25, 2026
  2.0
  Went in to find my size , mentions it to cashier and she just kind of stood there and stared at me and my boyfriend , it’s was really uncomfortable and awkward so we just left .
• DD

  Daniel

  Sep 5, 2025
  5.0
  Vans store in Country side mall. Always have good sales on Vans. Staff very friendly and helpful.

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