Business Details
About
Thrift Store
Discover a unique treasure hunt experience at your local Goodwill Manasota Retail Store. We offer thousands of new-to-you, one-of-a-kind items that change daily. Every purchase is more than just shopping, it’s a step toward empowering your community. Your finds fuel our mission of Changing Lives Through the Power of Work, funding essential job training programs, providing stable, market-competitive jobs for our team members, and creating brighter futures. Enjoy a clean, organized store and feel good knowing your choice supports a sustainable, circular economy.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Goodwill Retail Store & Donation Center - Boca West
11427 West Palmetto Park Road, Boca Raton, FL
33428, United States
Hours
Reviews
3.6
219 reviews
5 stars
108
4 stars
28
3 stars
25
2 stars
11
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced rude or unhelpful staff, particularly during donation drop-offs and inquiries.
Pricing Issues
Many customers expressed dissatisfaction with high prices on items, feeling they were overpriced for a thrift store.
Product Quality
Several reviews noted a decline in the quality and selection of items available, with many describing the merchandise as old, stained, or junk.
Store Cleanliness
While some customers appreciated the cleanliness of the store, others reported issues with odors and overall organization.
Positive Experiences
Despite the negative feedback, there were also positive comments about friendly staff and good finds, indicating a mixed overall experience.
- AIArnela IseedDec 2, 20251.0I was shopping with my daughters. Both in the cart.I had a few glass items in the cart. My daughter was admiring the little teapots we were getting. Unfortunately the plate I had in there slid and went through the back of the cart where there is a huge gap and fell and broke. Now is where the attack happens. A male employee walks up and I explained the plate broke, if I can get a broom please I can clean it and pay for the damages. He had a nasty demeanor about him the moment he walked up, instead of asking if everything was ok, he first asked in a rude tone “well how did this happen? “ To which I exclaimed, it doesn’t matter how , I would just like to clean it up , as I assumed responsibility even though the cart had a huge gap but whatever. Then he proceeds to say, well I know how it happened I watched the whole thing. ( then why ask me) yes I had my daughter in the cart, yes she was playing with the teapot(that was not what broke) no, she did not intentionally throw anything for it to break. This employee which I later found out was the manager continued to berate me and put me down about how I don’t watch my kids . I was upset about how he acted towards me in that moment. When you see a mother with two kids shopping, you shouldn’t shame her for trying to live and be normal , especially in goodwill. I was watching my kids, things can happen within a blink of an eye , anywhere to anyone. As I was leaving he was as explaining how he’s old enough to be my father and something about respect. Just because you may be older than me. Doesn’t mean you automatically deserve respect. Now it could be the sheer fact that I was visibly Muslim with a Muslim veil ( hijab) on and maybe that’s why he was so nasty towards me. But I think this man needs to go back to the drawing board and really learn what customer service is. I’m not saying the customer is always right, I’m just saying have some human decency, don’t make the life harder on people than it already is. Show care instead of immediate blame and jumping to conclusions . I left very upset, I drove home in tears because of poorly I was treated as a mother who is already struggling , show some compassion
- SDSheila DrainNov 7, 20255.0Love my local Goodwill but the prices are great and the workers very helpful and friendly. They don't price gouge like other Goodwill stores. Most things are under $10.00, even with new tags. Happy shopper.
- ALAubrey linSep 16, 20251.0I have not gone there lately.It seems the employees there are not very nice. Plus the old ladies that are there all day are not nice as well.They just give me dirty looks when i'm in there. I i was there last week when one of the employees was yelling at a customer and it was very disturbing. It was the lady with the curly hair and the glasses. I go to other goodwill's in Broward County and they are always very kind.When I walk in the door is always is smiling and says welcome.
- CHCheryl HollisJul 28, 20255.0Alots resalers,..in everyone way
Frequently Asked Questions About Goodwill Retail Store & Donation Center - Boca West
How do I get coupons?
We no longer offer monthly coupons. If you would like to receive exclusive coupons, upcoming sales information, infomation about our mission and services. SYou can sign up for our newsletter on our website, or in-store when you check out.
Where do I donate?
Gently used clothing and household goods may be dropped off at any of our store and/or attended donation centers. We ask that large furniture be dropped off at one of our retail locations.
How do I sign up for the newsletter?
You can sign up for our newsletter on our website, or in-store when you check out.
What are your hours?
Hours vary by location. Visit our "Locations" page, select the location you'd like, then click "View More Info" to learn more about that location.
How do I sign up to get email notifications?
You can sign up for our newsletter on our website, or in-store when you check out.
When is the next sale?
For more information about our upcoming sales, sign up for our newsletter, where you'll receive upcoming sales information, exclusives coupons and infomation about our mission and services. You can sign up for our newsletter on our website, or in-store when you check out..
How do I donate?
Gently used clothing and household goods may be dropped off at any of our store and/or attended donation centers. We ask that large furniture be dropped off at one of our retail locations. Simply drive through any of our attendent donation center drive-thrus and a team member will assist you with your items.
How do I apply for a job?
You can search for current job openings, and apply on our website. You can also pick up a paper application at any of our retail stores.
How do I donate money?
Financial donations can be made on our website.
How do I contact Goodwill Manasota?
You can contact our Corporate office by calling 941.355.2721, or by filling out a form online.
Do you have a furniture pickup service?
Goodwill Manasota does not offer a furniture or single item pickup service. We do have a White Glove Service, which is a FREE packing service for an entire home. If you are downsizing, buying/selling a home, or find yourself in another transitional stage of life, Goodwill can help lessen your burden. We will come to your home or business, pack up your entire household of resellable items that you would like to donate, and transport them to our Goodwill donation centers and retail outlets. There is never a charge for the White Glove Service and we provide an itemized receipt for tax purposes.
Do you have Color of the Week sales?
Goodwill Manasota does offer Color of the Week tag sales. Get 50% off the selected color tag at participating locations. Not valid at our Bookstores or Bargain Barns. Look for signage in our stores or ask an associate for more details, or like us on Facebook to get weekly reminders. Colors change weekly, so get the great deals while they last!
Are you hiring?
Goodwill Manasota is always accepting applications. To view our open positions, please visit our website.
What can I donate?
Thank you for donating to Goodwill. Your gently used clothing and household items help change people's lives through the power of work. Before you donate, please review our list of items we do not accept at our donation centers on our website at experiencegoodwill.org.
What Can I Buy at Goodwill?
Shopping at Goodwill is about the thrill of the hunt. Each store has a large selection of clothing, household items, furniture, books, electronics, toys and more – all at a great value. With thousands more items hitting the sales floor daily, inventory is ever\-changing. If you see something you like, buy it while you can! It might not be there when you come back.
Where is Goodwill Manasota located?
The Goodwill enterprise is a network of 157 community-based, autonomous organizations in the United States and Canada with a presence in 12 other countries. **Goodwill Manasota** serves four countries on the West coast of Florida. We have retail stores, donation centers and mission services offices in **Manatee, Sarasota, Hardee and Desoto counties.** ExperienceGoodwill.org has information specific **only to** Goodwill Manasota. For more information about Goodwill locations outside of this four county area, we suggest an online search of the area, followed by "Goodwill". For example, "Spokane Washington Goodwill".
Do you accept vehicle donations?
Yes, Goodwill Manasota accepts vehicle donations. Please click "Learn more" for more information".
How does shopping at Goodwill support the community?
Revenue from store sales funds our mission. On average, nearly 90 cents of every dollar is reinvested into job training and employment services that help individuals in our communities overcome barriers and build brighter futures.
Is Goodwill only for low-income shoppers?
Not at all! Goodwill is for everyone. We offer a unique treasure hunt experience for all shoppers, and every purchase, no matter the size, makes a positive impact in our community.
How is Goodwill funded?
Goodwill is a nonprofit. We are primarily funded through sales from generously donated items. This sustainable model allows us to reinvest an average of nearly 90 cents of every dollar back into our mission of Changing Lives Through the Power of Work.
How can I get exclusive coupons or information about upcoming sales at Goodwill Manasota?
You can sign up for the newsletter on the Goodwill Manasota website or in-store when you check out to receive exclusive coupons and upcoming sales information.
Where can I donate gently used items to Goodwill Manasota?
You may drop off gently used clothing and household goods at any Goodwill Manasota store or attended donation center. Large furniture should be dropped off at one of their retail locations.
What are the operating hours of the Goodwill Retail Store & Donation Center in Boca West?
The store is open every day from 8:00 AM to 8:00 PM.
What payment options does Goodwill Retail Store & Donation Center - Boca West accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Does Goodwill Manasota offer a furniture pickup service?
They do not offer furniture or single item pickups but provide a free White Glove Service to pack and transport an entire household of resellable items for donation.
How does shopping at Goodwill Manasota support the local community?
Revenue from store sales funds job training and employment services that help individuals in the community overcome barriers and build brighter futures, reinvesting nearly 90 cents of every dollar into their mission.
What types of products can I find when shopping at Goodwill Manasota?
You can find clothing, jewelry, home goods, furniture, books, and second-hand goods with new items arriving daily for a treasure hunt shopping experience.
Are there other Goodwill or related stores near the Boca West location?
Yes, nearby you can find Gulfstream Goodwill Industries, Goodwill Boca West Store, and multiple United States Post Office locations, making it convenient to combine errands.
What dining options are available near Goodwill Retail Store & Donation Center - Boca West?
Nearby eateries include Disk Pizza, Mario's West, Michelangelo Pizza & Kitchen, Valentina’s Bakery, China Cafe, Padano Gastro Bistro and Cake De Paris for a variety of meal choices before or after your visit.
If I need personal grooming or health services near Goodwill Boca West, where can I go?
Pure Barbershop and Palmetto Dentist are nearby for hair care and dental services, while Ultimate Reflexology offers spa and reflexology treatments, providing convenient wellness options.