American Eagle & Aerie

Reviews

• SS

  Sunita

  Feb 17, 2026
  1.0
  Horrible service!Ignorant and Slow can not work at a register . I made an order online got my email and text message that my order is ready to be picked up and I have until 02/18/2026 to pick up my order before it gets shipped back. I got off work drove to the mall and she was with another customer so the line was getting backed up the customer behind me was so sweet she asked if there was another register we can go too the answer was no because this thing there was busy talking and acting like there was no other customer. So finally it was my turn and I said I’m picking up my order from online so I gave her the code and she said oh no I need the order number ok so I provided the order number she turns around and said your order is not there. I said what ? It says my order is here . Oh no you have to contact customer service I said hold on that makes no sense and the nice customer behind me said is there a manager that creature said to the customer why I’m I explain anything to you very disrespectful the creature was… then her co worker I went to her but by that time o was so angry she got my back lash and she said hmmm that’s strange your order is here why would she say that… I said well for one she’s slow because she said she is not customer service girllllll you are working for customers I mean I can’t fix stupid but every customer was looking at me agreeing that the creature was wrong. Horrible and American Eagle should be ashamed having that thing representing a well known store. She definitely don’t need to be working because she don’t know her job and how to preform her work duties . Disgraceful!!!!!
• CS

  Carmen Santander

  Jan 15, 2026
  1.0
  I am writing this review as a deeply concerned mother after witnessing the way my daughter was treated at this American Eagle store today at approximately 8:00 p.m. What I saw was humiliating, unacceptable, and deeply disturbing. My daughter accidentally dropped a cup containing a hot beverage on the store floor. Instead of handling the situation with professionalism or basic courtesy, the store manager reacted with arrogance and hostility. Taking advantage of the fact that my daughter does not speak English fluently, she publicly humiliated her, forced her to clean the floor in front of other customers, and intimidated her by preventing her from leaving the store. As a mother, it was heartbreaking to witness my daughter being treated in such a degrading manner, especially in a public place. No customer should ever be subjected to intimidation, discrimination, or humiliation for an honest accident. This type of behavior should never be tolerated by a company like American Eagle. --------- Escribo esta reseña como madre, con el corazón profundamente dolido e indignado, después de presenciar el trato humillante que recibió mi hija hoy, alrededor de las 8:00 p.m., en esta tienda American Eagle. Mi hija sufrió un accidente: se le cayó una taza con una bebida caliente al piso. Lejos de recibir ayuda o comprensión, la encargada de la tienda reaccionó con una actitud soberbia, agresiva y totalmente deshumanizada. Aprovechándose de que mi hija no domina bien el idioma inglés, la expuso públicamente frente a otros clientes, la obligó a limpiar el piso y la intimidó, impidiéndole retirarse del lugar. Como madre, fue devastador ver a mi hija tratada de esa manera. Nadie merece ser humillado por un accidente, y mucho menos en un espacio público, por una persona que debería representar los valores de respeto y servicio de una marca reconocida como American Eagle. Este tipo de conducta no solo es inaceptable, sino profundamente preocupante. Espero sinceramente que los superiores de esta tienda investiguen lo ocurrido y tomen las medidas correspondientes. El daño emocional causado no se borra fácilmente.
• JT

  JC Trujillo

  Jan 15, 2026
  1.0
  Today, at approximately 8:00 p.m., we had an unacceptable and deeply disturbing experience at this American Eagle store. My wife accidentally dropped a cup containing a hot beverage on the store floor. What should have been handled with professionalism and basic human decency turned into a public humiliation. The store manager acted in an arrogant, aggressive, and discriminatory manner, clearly taking advantage of the fact that my wife does not speak English fluently. Instead of offering assistance or handling the situation appropriately, she forced my wife to clean the floor in front of other customers, intimidated her, and prevented her from leaving the store, even making threatening remarks. This behavior is completely unacceptable and does not reflect the values a brand like American Eagle should stand for. We sincerely hope that corporate management takes immediate and appropriate action regarding this employee. As a result of this incident, we will be notifying our attorneys and will never return to this store. No customer should ever be treated in such a degrading manner. . . . Hoy, aproximadamente a las 8:00 p.m., vivimos una experiencia completamente inaceptable en esta tienda. A mi esposa se le cayó accidentalmente una taza con una bebida caliente al piso del local. Lo que debía manejarse con profesionalismo y humanidad terminó convirtiéndose en un momento de humillación pública. La encargada de la tienda actuó de manera prepotente, grosera y con una actitud que percibimos como discriminatoria, aprovechándose de que mi esposa no habla bien inglés. En lugar de ayudar o manejar la situación con respeto, la obligó a limpiar el piso frente a otros clientes, la trató de forma intimidante y le impidió retirarse del lugar, llegando incluso a amenazarla. Este tipo de comportamiento es totalmente inaceptable y no representa los valores que una marca como American Eagle debería promover. Esperamos que los superiores de esta tienda tomen las medidas correspondientes con esta empleada. Por nuestra parte, notificaremos a nuestros abogados sobre lo ocurrido y jamás volveremos a comprar en esta tienda. Ningún cliente merece ser tratado de esta manera.
• JM

  Jordan M

  Jan 15, 2026
  3.0
  Came in for a return, the girl who greeted me assured me I would be helped at the register, but I was actually spoken down to. As someone who has worked in retail, I completely understand each store has to follow their return policy. The fact I was unable to return the jeans I purchased is completely okay with me, but the way I was spoken to when I questioned why was not. She was blatantly rude, and clearly did not like her job. Hope upper management can have a discussion with their employees and fix this issue. Update: Talked with Monica at Aerie, and she was so nice and understanding. She handled everything I needed with kindness, and helped me find something else that would suit me. Would 100% give her a raise if I could! Definitely changed my perception of AE.
• MB

  Merryson Blandon

  Jan 7, 2026
  1.0
  La peor experiencia de la vida la chica de la caja recibió una devolución y entrego un billete de diez dolares en mal estado donde le dijimos que esta roto que estaba en mal estado que por favor lo cambiará a lo que respondio que no lo cambiaría llamo a la manager quien de un tono muy despectivo y agresivo dijo no abriré la caja para eso y llamare a seguridad, estabamos con uns bebe y una adolescente. Que discriminación que altanería que falta de respeto para con nosotros. No vale la pena ingresar a esta tienda para recibir mal tratos. Lamento mucho tener que recibir mal tratos. Que.mal trato que mal rato.

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