ALO

Reviews

• BE

  Burak Ers

  2 days ago
  5.0
  Thanks Chris !
• CH

  Christine Herrera

  Apr 4, 2026
  1.0
  I’ve visited the Alo Yoga store twice, and unfortunately both experiences were disappointing. Both times I came in for exchanges on items purchased online, and on each visit I felt I was treated with suspicion rather than as a customer. The tone from staff came across as condescending, which made what should have been a simple process uncomfortable. During my most recent visit, I brought in a pair of leggings that arrived with a clear defect (loose stitching in the front), and I also needed a different size. The first question I was asked was whether I had worn them, which felt unnecessary given the visible issue. The interaction that followed only reinforced the feeling that I was being questioned rather than helped. Separately, I also had a very frustrating experience with a gift card. When I tried to use it, it only had about $1 remaining, despite never being used. Instead of support, I was met with suggestions that it may have been accessed through my email, which shifted the blame onto me rather than addressing the issue. Resolving it required significant effort and escalation. I love receiving Alo products as gifts, but based on my in-store experiences, I would hesitate to shop at this location again. I hope management takes this feedback seriously and focuses on improving customer service and how situations like these are handled.
• MB

  migalanda borgella

  Mar 20, 2026
  1.0
  Bad customer service and The lady by changing room she was very disrespectful and I felt bully by her when I come out of the changing room her and three customer else starts to laugh at me cause of the way I dress and look and I feel bully and disrespectful this is the worst experience I have experience in my entire life
• KR

  Kelly R

  Mar 11, 2026
  2.0
  I called for 2 days straight and no answer!!
• JD

  Joy Debra

  Mar 4, 2026
  5.0
  I am a very satisfied and loyal customer of the Alo store at Boca Town Center Mall, and I truly shop at this location because of the exceptional customer service provided by the Assistant Store Manager, Jadyn. Every time I visit, she greets me with a big, warm smile and makes me feel genuinely welcome. She is extremely knowledgeable about all of Alo’s clothing, from fabrics and fit to what works best for my specific needs. Her recommendations are always thoughtful, honest, and spot-on.She takes the time to understand what I’m looking for and consistently helps me find pieces that I absolutely love. Her professionalism, kindness, and expertise truly set this store apart. Outstanding service like hers is the reason I keep coming back. Alo is lucky to have Jadyn! And a shoutout to Jourdan for her excellent customer service!

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