CHANEL

4.1
215 reviews

About

Clothing StoreFashion Accessories StoreChanel
Immerse yourself in the world of CHANEL at the Bal Harbour boutique at Bal Harbour Shops. Discover ready-to-wear fashion, as well as meticulously crafted handbags, small leather goods, shoes and other accessories. Continue your experience by exploring the exceptional savoir-faire of watches from the J12, PREMIÈRE and BOY·FRIEND collections, and the exquisite artistry of CAMÉLIA, COCO CRUSH and COLLECTION N°5 fine jewelry pieces. Sunglasses, fragrance, makeup and skincare are also available at this location.

Location

CHANEL
9700 Collins Avenue, Bal Harbour, FL
33154, United States

Hours

Reviews

4.1
215 reviews
5 stars
151
4 stars
17
3 stars
4
2 stars
2
1 star
41
  • DS
    Dr. Davisha Scudder
    2 days ago
    1.0
    I came to this store today to repair my Chanel earring. I was told it couldn’t be repaired because it is a single earring and I would have to bring another one of a pair to have the repair be done. Chanel literally sells single earrings on their website which the associate denied. After talking to the Customer Care advisor I was told Chanel no longer solders earrings and that’s what I should have been told instead. That was fine with me and I would not have been as upset as this experience made me. I was told I could do the repair here by a Chanel Customer Care advisor and drove over 1 hour to come to the store only to be turned away. Disappointing experience.
  • SJ
    Sara Johansson
    Dec 20, 2025
    5.0
    Always a nice time over there but doing line with an appointment was not needed! Also the blonde lady at cosmetics not the best service to loyal clients. We are in 2025----
  • AM
    Ariel Mahgerefteh
    Dec 15, 2025
    5.0
    Laura is an incredibly professional, kind, respectful SA. I really appreciate ok of my shopping experiences with her, she’s very honest as well and provides good feed back.
  • BU
    Bet U
    Nov 30, 2025
    1.0
    Walked into the store looking for white/beige flats or sandals. Was directed to Victoria, when I asked her to show me some options, her answer was, oh you need to look around, I don’t know what you like, we only have the models we are displaying… I turned around and headed to Sacks where a very experienced and kind associate helped me find what I was looking for. Training on basic customer service might be needed at the Chanel store.
  • JK
    Jeff Kenward
    Nov 12, 2025
    5.0
    Outstanding service at the Chanel Store in Bal Harbour! I wish I could remember the name of the amazing sales associate who helped me substantially lower my bank account balance—all thanks to my wife’s healthy addiction to overpriced handbags. But hey, as they say, “Happy wife, happy life!” The sales associate nailed it with the perfect birthday gift — no returns, no exchanges, just one very happy wife and one slightly broke husband. They even helped me pick out all the matching accessories... because apparently, a handbag never travels alone!

Frequently Asked Questions About CHANEL

What types of products can I find at the CHANEL boutique in Bal Harbour?

You can discover ready-to-wear fashion, handbags, small leather goods, shoes, accessories, fine watches, jewelry, sunglasses, fragrance, makeup, and skincare products at CHANEL Bal Harbour.

What are the operating hours for CHANEL at Bal Harbour Shops?

CHANEL is open daily from 11:00 AM to 9:00 PM.