Nordstrom Aventura

Reviews

• LM

  Lavie Mitchell

  6 days ago
  5.0
  Kids shoe department would be LOST without MS NAYA. THE EPITOME OF EXCELLENCE AND CUSTOMER SERVICE!! Bar not the best service at this Nordstrom in kids shoe department!! Attentive and attention to detail. I will hope her supervisor sees this and understands her incredible dedication and service to Nordstrom customers. Thanx NAYA. You are appreciated.
• KP

  Kelsey Pineda

  Apr 24, 2026
  5.0
  After starting with a bad experience and having my package stolen, the manager Estefania was able to help me reorder my package and turn my experience around no hassle !! I am soooooo content and can’t wait to receive my merchandise!
• KV

  Ka Vee

  Apr 21, 2026
  5.0
  Had to make a return after a long day at work and got great customer service from Marta in cosmetics and Jenny in customer service/returns! They made the whole process very quick and smooth I really appreciated it :)
• LS

  Ligia Sanchez

  Apr 11, 2026
  5.0
  So, after being judged at Merrick Park, I found myself visiting the Aventura Nordstrom store. I had received a Michelle watch from their sister store, Nordstrom Rack, and needed help resizing it. Upon arrival at Merrick Park, the sales associate was rude and quickly judged that it wasn’t the latest model. However, after some persuasion, he finally complied and resized it. On my second visit I decided to go to the Aventura location, I was immediately greeted by Erwin, who went above and beyond to make me feel valued as a customer. He went out of his way to resize my new watch without judgment and provided me with his expertise. A few months later, I returned to pick up a box for my second watch that had been delivered without it. Erwin immediately recognized me, even amidst the bustling store. Nordstrom Management, please know that you have a gem as an employee!
• MK

  Mike K.

  Apr 3, 2026
  5.0
  Five stars for Nordstrom Aventura, specifically for Sara (Manager) and Spen, who delivered exceptional service from start to finish. Both were highly attentive, knowledgeable, and effective in resolving our issues quickly and professionally. Sara demonstrated exactly what great leadership on a sales floor looks like, and Spen’s customer-first attitude made the entire visit seamless. We had been regular shoppers at Nordstrom Boca Raton for years, but after this experience, Aventura has earned our loyalty going forward. This team is a genuine asset to the store.

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