Ray-Ban

Reviews

• GG

  Gara

  Mar 9, 2026
  1.0
  I swear to God, this has to be the worst service I’ve ever had at any retail store the workers here clearly don’t care about their customers no questions of how you’re doing no greeting not even how can I help you when I finally was able to talk to someone and hold to try to get my Ray-Ban’s adjusted he didn’t even want us to check my glasses touch them. He literally just brushed me off and told me he couldn’t do anything after arguing with him for like five minutes. He refused to do anything because he couldn’t or didn’t know how to do it it which is absolutely understandable if that’s the case but it’s the attitude that makes it very, not welcoming not up to the legacy and name of Ray Ban.
• MM

  Maxim Maxim

  Jan 11, 2026
  1.0
  Я посетил магазин Ray-Ban и обратился за помощью с очками Meta. К сожалению, сотрудник Oskar, вместо того чтобы помочь, создавал впечатление, что не заинтересован в поддержке и общался достаточно категорично. Мне показалось, что взаимодействие с клиентом могло быть более внимательным и дружелюбным. Надеюсь, магазин учтёт это для улучшения обслуживания.
• ML

  mark lorquette

  Jan 11, 2026
  1.0
  I had an appointment scheduled to get prescription lenses for my Meta glasses, but the associate rudely informed me that they didn’t offer that service. It was completely unacceptable customer service. I ended up walking around the mall and found LensCrafters, who did provide the service. I’m puzzled why their website lists appointments for this location when they don’t actually offer that service.
• SM

  Sean H. McGregor

  Dec 29, 2025
  1.0
  12/19 I placed an order on the Ray-Ban website for pickup in the Aventura mall. The website said it was in-stock ready for pickup. I arrived on 12/20/2025 to pickup the order. I showed them the confirmation e-mail and employees informed me they did not have the order and could not do anything. They had the SAME sunglasses IN-STOCK, but I had to REPURCHASE them in store and that I could call the customer service line and cancel the original order. I called the same day and opted for a call-back on from the customer service line - never received. 12/29, I called the customer service line again and spent 45 minutes on the phone with the agent telling me again, they could not not do anything - can't even call their own store to verify. I waited for a manager - could not speak to one. I finally decided to call the store. I called NINE (9) TIMES - no answer. Voicemail is FULL. I called the customer service line back again to inform them of this. Again, nothing they can do besides email me this link and the manager REFUSES TO TAKE MY CALL. Store is an hour away and a pain to get to, otherwise I would have gone down there. WORST CUSTOMER SERVICE I have ever received. Last pair of Ray-Bans I will ever buy.
• EE

  emb

  Dec 24, 2025
  5.0
  Josue helped me today and his service was impeccable! He helped me find a model of the glasses I lost and also showed me a new pair i felt in love with. Congrats, well done job with customer service

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