We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color…Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We’ve had your back for over 35 years, and we’re convinced there’s no better expert on our clothes than you, our customer.
Unprofessional and uncomfortable experience due to poor manager behavior.
My girlfriend works at another J.Crew location, and when we visited the J.Crew at Aventura Mall, everything was fine at first. The issue started the moment she mentioned using her employee discount at checkout. Right after that, a woman came out from the back and told the manager that my girlfriend had put back the clothes she wasn’t buying.
That’s when the manager — a man around 50–60 years old with white hair — suddenly changed his tone and spoke to her in a rude, condescending way, telling her she needed to go hang the clothes back herself. There was no designated place to leave unwanted items, and there were no signs or instructions anywhere saying customers were responsible for rehanging items. The way he said it was extremely uncomfortable and felt like he was talking down to her, not like a professional manager addressing a situation respectfully.
Customers should not be spoken to in a disrespectful tone, especially when the situation could have been handled calmly and politely. The entire interaction felt unnecessary, awkward, and left a very bad impression.
This experience really changed how we view this location. Poor communication and an unprofessional attitude from a manager can ruin an entire visit — and that’s exactly what happened here. Didn’t end up buying because of the experience.
TS
The Brazen Serpent
Mar 30, 2023
1.0
Very unwelcoming workers
PC
Patricia Martinez Costa
Jan 22, 2022
3.0
Buen local.Prendas de buena calidad.No me gustó tanto la colección de este año.Precios algo caros
What types of clothing does J.Crew Aventura offer?
J.Crew Aventura offers timeless and modern styles for women, men, and children, including cashmere, coats, blazers, pants, swimwear, and men's suiting.
What are the store hours for J.Crew Aventura?
The store is open Monday through Saturday from 10:00 AM to 9:30 PM, Sundays from 11:00 AM to 8:00 PM, with special hours on certain holidays.
Does J.Crew Aventura offer in-store pickup?
Yes, J.Crew Aventura offers in-store pickup service for online orders.
Which payment methods are accepted at J.Crew Aventura?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is J.Crew Aventura wheelchair accessible?
Yes, J.Crew Aventura has a wheelchair accessible entrance.
How can I contact J.Crew Aventura?
You can reach them by phone at +1 305-935-2739 or via email at store.550@jcrew.com.
Where is J.Crew Aventura located?
It is located at 19501 Biscayne Blvd, Space 810, Aventura, FL 33180, USA.
What nearby boutiques and clothing stores can I visit around J.Crew Aventura?
Nearby boutiques and clothing stores include BCBGMAXAZRIA Center Court, Desigual Aventura Mall, Herve Leger, Hive and Colony, Max Mara, Ted Baker, Urban Outfitters, Cartier, and ALO.
Are there nearby dining options close to J.Crew Aventura?
Yes, nearby dining options include Chipotle Mexican Grill, Beluga Caviar Bar, Pubbelly Sushi, Toku Modern Asian Restaurant, and Ben & Jerry's ice cream shop.
Can I enjoy beauty and spa services near J.Crew Aventura?
Yes, nearby beauty and spa locations include Kiehl's Since 1851, Charlotte Tilbury, and Clarins Skin Spa.