About
Jewelry StoreFashion Accessories StoreJewelerDiamondsPerfume StoreGift ShopCartier
Founded in 1847 in Paris, Cartier stands as one of the world’s most esteemed and respected Maisons in the luxury industry. Today, the Maison is renowned worldwide for its jewelry creations and watches, perfumes and exceptional accessories - symbols of fine craftsmanship and elegance, quality and excellence.
Location
Hours
Reviews
3.8
296 reviews
5 stars
189
4 stars
17
3 stars
9
2 stars
8
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor and unprofessional service, with staff being dismissive or rude, particularly during returns and exchanges.
Staff Attitude
Several reviews highlighted a lack of warmth and welcoming behavior from staff, with some associates appearing condescending or uninterested in assisting customers.
Positive Experiences
Despite the negative feedback, some customers praised specific associates for their exceptional service, noting that a few staff members provided a positive and attentive shopping experience.
Service Delays
Customers expressed frustration over long wait times for service and repairs, with some reporting significant delays and lack of communication regarding their orders.
Store Environment
The store was described as beautiful and well-organized, but the overall customer experience was marred by the negative interactions with staff.
- TMToni MarićJan 4, 20261.0Very poor experience at this Cartier boutique. While dressed casually, I overheard mocking and dismissive comments between staff, implying that I would not be a serious buyer. This behavior is unacceptable for a brand that positions itself as a leader in luxury and heritage. True luxury is defined by discretion, respect, and professionalism, none of which were present during this visit. I left without engaging further and will not return to this location. Cartier should seriously review staff conduct and training, as this experience damages the brand more than it protects it.
- NDnatalya danilenkoDec 24, 20251.0Associate was unprofessional and poor customer service. Very disappointed
- DTDiego TorresDec 23, 20255.0Sara Zhou made the impossible possible. She went above and beyond to ensure my wife received her necklace in time for Christmas. Thank you so much
- SKSergio KNov 28, 20255.0Very nice professional staff with white gloves service always ready to help you
- MRMaivi RodriguezNov 22, 20251.0Calling is impossible. Servicing a piece as well. They simply don’t pick up their phones ever. Service takes so long and no feedback on where they are through process after you pay for over a month which takes the enjoyment out of what this amazing company is supposed to offer. Truly a shame in representing Cartier.
Frequently Asked Questions About Cartier
Where is Cartier located?
Cartier is located at 19575 Biscayne Blvd., #511, Aventura, FL 33180, inside Aventura Mall.
What are Cartier's regular store hours?
Cartier is open Monday to Saturday from 11:00 AM to 7:00 PM and on Sundays from 12:00 PM to 6:00 PM.
Is Cartier closed on major holidays?
Yes, Cartier is closed on the following holidays: November 27, 2025; December 25, 2025; and January 1, 2026.
What types of products does Cartier offer?
Cartier offers jewelry creations, watches, perfumes, and exceptional accessories, representing fine craftsmanship and elegance.
How can I contact Cartier?
You can contact Cartier by phone at +1 305-521-1800 or visit their Facebook page at https://www.facebook.com/cartier.
Does Cartier have an online shopping option?
Yes, you can shop Cartier products online by visiting http://www.cartier.com.
What is the time zone for Cartier's location?
Cartier is located in the America/New_York time zone.
What nearby places can I visit when shopping at Cartier?
Aventura Mall, where Cartier is located, offers many shopping and dining options. Nearby, you can also find Peloton, a sporting goods and recreation venue.
How can nearby locations help me find Cartier?
Cartier is located inside Aventura Mall on Biscayne Blvd. You can look for other stores like Peloton nearby to assist with navigation within the mall area.
What are some activities to enjoy around Cartier's location?
After visiting Cartier at Aventura Mall, you can explore nearby Peloton for sporting goods and recreational activities.