Mayors

4.9
2014 reviews

About

Watch StoreJewelry Store

Location

Mayors
19575 Biscayne Blvd, Aventura, FL
33180, United States

Hours

Reviews

4.9
2,014 reviews
5 stars
1,940
4 stars
19
3 stars
9
2 stars
4
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the exceptional service provided by various sales associates, highlighting their professionalism, attentiveness, and willingness to go above and beyond.

Mixed Experiences

While many reviews were positive, there were notable complaints about rude behavior from some staff members and poor customer service experiences.

Product Knowledge

Customers frequently mentioned the staff's extensive knowledge about the products, which contributed to a positive shopping experience.

Overall Satisfaction

Despite some negative feedback, the majority of reviews reflected a high level of satisfaction with the purchasing experience and the quality of the products.
  • RC
    Rich C
    6 days ago
    5.0
    The experience was awesome very professional and friendly. Maria was great. I’ll be back for sure.
  • OA
    oby arias
    Jan 9, 2026
    5.0
    Patsie is absolutely amazing. She definitely knows the Brand very well, and was able to help me in finding the perfect watch for myself.
  • TM
    Tyler Mccarthy
    Jan 1, 2026
    5.0
    I had some free time while my misses was at another store in the Aventura Mall so I took a detour to the Rolex store. After a short wait outside I was able to connect with Roxana who helped me sign up for a Rolex timepiece. Roxana was stunningly beautiful and so very kind! She even let me try on the highly sought after dream watch of mine, the Land-Dweller! She was in no rush, and even a new Rolex client like myself she treated me like royalty! I am very excited to get the opportunity to own a trophy Rolex and I have no doubt I will be back there soon and expand my collection of Rolex timepieces as a stamp of success and cherished moments of time. Thank you again!
  • JK
    Jelena Kirejenkova
    Dec 26, 2025
    1.0
    I visited this location to inquire about Rolex availability. Unfortunately, the experience was disappointing. The sales associate — an older gentleman in a suit — came across as dismissive and asked unwelcoming. There was a noticeable sense of arrogance, and I felt looked down upon rather than treated as a potential customer. No genuine effort was made to assist me, explain availability, or even engage in a basic professional manner. For a luxury brand, customer service should match the level of the products.
  • PM
    Patrick mourin
    Dec 19, 2025
    5.0
    Thank you so much for helping me with the purchase of my new White Omega Speedmaster, Natacha! Do not hesitate to call and ask for her help. She’s phenomenal.

Frequently Asked Questions About Mayors

What types of products does Mayors specialize in?

Mayors specializes in watches and jewellery, offering a variety of products in these categories.

Where is Mayors located?

Mayors is located at 19575 Biscayne Blvd, Suite # 177, Aventura, FL 33180, USA.