Brand Certified
JCPenney
4.1(889 reviews)
Certified by JCPenney • Feb 22, 2026
Business Details
3236 Kirkwood Hwy, Wilmington, DE
19808, United States
Certified by JCPenney • Feb 22, 2026
(302) 998-1131
Certified by JCPenney • Feb 22, 2026
https://www.jcpenney.com/locations/de/wilmington/clothing-stores-wilmington-de-1832.html
Certified by JCPenney • Feb 22, 2026
About
Certified by JCPenney • Feb 22, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Wilmington, DE location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Feb 22, 2026
Hours
Certified by JCPenney • Feb 22, 2026
Reviews
4.1
889 reviews
5 stars
466
4 stars
203
3 stars
117
2 stars
39
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for helpfulness, while others were criticized for poor attitudes and lack of support.
Store Condition
The store is generally clean and organized, but some customers noted issues with outdated lighting and disorganized displays.
Pricing and Sales
Customers appreciate the good deals and sales, although some feel prices are still high compared to competitors.
Staffing Issues
Several reviews mentioned the store being short-staffed, leading to long wait times at checkout.
Product Selection
Customers expressed disappointment in the reduced variety of merchandise, particularly for men's clothing and certain brands.
- APAvan PatelFeb 17, 20265.0Nearby, nice prices, and good people
- JBJohn BarbizziFeb 14, 20265.0Had what I wanted
- LPLily PerezFeb 11, 20261.0Stopped by here today trying to pass through while my car was being worked on at Firestone. While I was here with my toddler, we browsed through the store but didn’t grab any items and went to see if we could pass through the back door, but it was closed. So we walked back to the front door and the metal detector went off. I’ve never had this happen, but I figured it was the lady next to me since she actually bought something. Instead, a lady with two pigtails comes outside of the store to say that it went off because of me yeah, I know I didn’t grab anything at this point. I’m being falsely accused. She insisted I come back in the store to show her my purse. Makes me wonder what cameras are for. You’d see me and my toddler going to escalator three times to burn time and me chasing her having fun. This has to be one of the most ignorant and embarrassing things that I’ve had to go through with my toddler. I urged the cameras to be checked and metal detectors be fixed. Signed an exhausted mom just trying to waste time for her car to get done an oil change.
- AOApril OJan 11, 20265.0Friendly staff, nice location, easy check out and return policy, decent price with clear labels, clean multi level store, elevator and escalators
- AJandre johnsonJan 8, 20265.0Good sales friendly staff a little short staffed
Frequently Asked Questions About JCPenney
What types of products does JCPenney Wilmington offer?
JCPenney Wilmington offers a wide selection including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for JCPenney in Wilmington, DE?
The store is open Monday to Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney Wilmington offer curbside pickup and in-store shopping?
Yes, JCPenney offers curbside pickup as well as in-store shopping at its Wilmington location.
Which payment options are accepted at JCPenney Wilmington?
JCPenney Wilmington accepts American Express, Check, Discover, MasterCard, and Visa.
Is JCPenney Wilmington accessible for people with disabilities?
Yes, the store has a wheelchair accessible entrance and public restrooms.
What exclusive brands can I find at JCPenney Wilmington?
You can find exclusive brands such as St. John’s Bay, Liz Claiborne, Arizona, and Okie Dokie at this location.
Are there any nearby dining options near JCPenney Wilmington?
Yes, nearby dining options include Urban Kitchen (a diner and bar), Five Guys (fast food burger restaurant), Yummy Bowl (Pan Asian and Asian restaurant with a bar), Two Claws (seafood restaurant), Goodfella’s Steaks & Subs (sandwich shop), and Ciao Pizza & Pasta (Italian restaurant). You can enjoy a meal before or after your shopping trip.
What shoe stores are located near JCPenney Wilmington?
Nearby shoe stores include Villa, DTLR, and Rainbow Shops. These offer additional footwear options to complement your shopping experience at JCPenney.
Are there any beauty or hair salons close to JCPenney Wilmington?
Yes, Nicole Lee Hair Design and Hair Cuttery are nearby beauty and hair salons, along with Nail Art nail salons. You can conveniently visit these for grooming services while shopping in the area.
What other retail stores are located near JCPenney Wilmington?
Nearby retail stores include GNC and GNC Live Well for health products, Norman’s Hallmark Shop for gifts and souvenirs, Rainbow Shops for clothing, and Gabe’s Wilmington as another department store. These provide a variety of shopping options close to JCPenney.
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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