Business Details
About
Watch Store
Upscale store offering fine jewelry & watches, plus designer estate pieces & luxury handbags.
Location
The 1916 Company | Radcliffe Jewelers
115 Christiana Mall, Newark, DE
19702, United States
Hours
Reviews
4.9
651 reviews
5 stars
635
4 stars3
3 stars1
2 stars0
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional service, highlighting their friendliness, knowledge, and genuine care throughout the purchasing process.
Sales Experience
Several reviews noted a seamless and enjoyable sales experience, with specific associates like Hilda, Matt, and Victoria receiving commendations for their professionalism and attentiveness.
Product Availability
Some customers expressed disappointment regarding the availability of certain Rolex models, indicating a desire for better stock or communication about product availability.
Atmosphere
The store was frequently described as welcoming and luxurious, contributing to a positive shopping experience.
Mixed Experiences
While many reviews were positive, a few customers reported negative experiences related to perceived transactional attitudes from some staff and issues with appointment requirements.
- JRJ Ross2 days ago5.0What a great company. I bought a used Pearlmaster Datejust from their website. I purchased it over the weekend and the watch arrived by Thursday. Two days later, I received a handwritten thank you note from the salesman, Justin. Class act. I highly recommend purchasing from them.
- DMDavid Mall4 days ago5.0I recently visited 1916 Co (formerly Radcliffe Jewelers) and had a great experience. The team was friendly, professional, and extremely knowledgeable about Rolex and other brands. They took the time to walk me through the process, answer questions, and explain how allocations work without any pressure or sales pushiness. The store itself is beautiful and the staff made me feel welcome from the moment I walked in. It’s clear they value long-term relationships and provide a high level of customer service. Overall, the experience was smooth, transparent, and far better than what I’ve seen at other dealers. I’m looking forward to continuing the process with them following my interest list and highly recommend stopping in if you’re considering a luxury watch or jewelry purchase.
- CDChad DrakeJan 5, 20265.0I had an excellent experience at Radcliffe Jewelers. Victoria was welcoming, knowledgeable, and genuinely passionate about the Rolex brand. She spent close to an hour walking me through the history, craftsmanship, and details of the timepiece I’m interested in, which made the experience feel personal and unhurried. As someone working toward my first Rolex, I really appreciated how informative and transparent the process was. I’m looking forward to continuing the relationship and hopefully securing my first Rolex in the near future.
- GAGerardo AyalaDec 23, 20255.0Cant say enough good!!!! Amazing overall experience, from the beginning to the end. I had the pleasure to work with Fernando which I am very grateful for. He was patient and understanding. Gave my wife and I a great first Rolex shopping experience, Since we were celebrating a special occasion in our lives. Some time after we get the call that my watch had come in! On pick up I was able to work some others on the team, and have to say that they were amazing sales associates as well! They have earned my lifetime business. And look forward to next time I'm in the market! They made a watch collectors dream come true. Thank you very much!!
- JKJack KDec 17, 20255.0I had an absolutely amazing experience at the ROLEX store -(The 1916 Company | Radcliffe Jewelers) and couldn’t be happier. From the moment I walked in, I was welcomed with kindness, professionalism, and genuine enthusiasm. The whole team made me feel comfortable and truly valued as a customer. I would especially like to thank Matt and Jack — they were outstanding. Their knowledge, patience, and friendly attitude made the entire experience enjoyable and stress-free. They took the time to answer all my questions and went above and beyond to make sure everything was perfect. Big thanks as well to everyone else in the store for such a warm and positive atmosphere. It’s rare to find a place where customer service is this high-level and sincere. I’m extremely satisfied with my visit and will definitely be coming back. Highly recommended to anyone looking for excellence, professionalism, and a truly pleasant shopping experience.
Frequently Asked Questions About The 1916 Company | Radcliffe Jewelers
What products does The 1916 Company | Radcliffe Jewelers offer?
They offer fine jewelry, watches, designer estate pieces, and luxury handbags.
Where is The 1916 Company | Radcliffe Jewelers located?
The store is located at 115 Christiana Mall, Newark, DE 19702, US.
What are the store hours for The 1916 Company | Radcliffe Jewelers?
The store is open Monday from 11:00 AM to 5:00 PM, Tuesday to Saturday from 11:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM, all local time.
How can I contact The 1916 Company | Radcliffe Jewelers by phone?
You can call them at +1 302-444-0440.
Does The 1916 Company | Radcliffe Jewelers have a website where I can learn more?
Yes, their website is https://www.the1916company.com.
What type of store is The 1916 Company | Radcliffe Jewelers categorized as?
It is categorized as a watch store and jewelry store with fashion accessories.
Are there any popular beauty stores near The 1916 Company | Radcliffe Jewelers?
Yes, Sephora and The Body Shop are nearby beauty and cosmetic supply stores you can visit before or after your jewelry shopping.
What other jewelry stores are close to The 1916 Company | Radcliffe Jewelers?
Nearby jewelry stores include Zales, KAY Jewelers, Pandora Jewelry, Helzberg Diamonds, and It Custom Jewelry & Watch Repair.
Can I find dining options near The 1916 Company | Radcliffe Jewelers?
Yes, dining options nearby include Popeyes Louisiana Kitchen, Noodles and Company, Chipotle Mexican Grill, and Carvel Express.
What shopping experiences can I combine with a visit to The 1916 Company | Radcliffe Jewelers at Christiana Mall?
You can visit various stores like J.Jill for women's clothing, Crocs Charm Kiosk for shoes, The LEGO Store for toys, and Pottery Barn for home goods, all within Christiana Mall.