Nordstrom Rack Metro Center

4.1
1382 reviews

About

Clothing StoreOutlet StoreDepartment StoreShoe StoreCosmetics StoreWomen's Clothing StoreMen's Clothing StoreChildren's Clothing StoreBaby Clothing Store

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Nordstrom Rack Metro Center
555 12th Street NW, Washington, DC
20004, United States

Hours

Reviews

4.1
1,382 reviews
5 stars
651
4 stars
434
3 stars
195
2 stars
54
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised helpful staff while others reported rude and unhelpful interactions.

Store Organization

Many customers found the store disorganized and cluttered, making it difficult to find items.

Product Selection

Varied opinions on product selection; some found good deals and variety, while others felt the selection was limited.

Pricing

Customers appreciated the reasonable prices, though some noted higher prices compared to other locations.

Cleanliness

Concerns raised about cleanliness and lack of facilities, such as restrooms.
  • PL
    PL Lau
    1 day ago
    3.0
    ⭐⭐⭐ Visited this location for the first time and had a bit of a mixed experience. Here is the breakdown: The Good: The store is clean, and the counter staff were incredibly friendly and welcoming during checkout. If you’re looking for sheer volume, they have a ton of inventory to dig through. The Bad: It is absolute chaos inside. The racks are packed so tight you can barely move hangers, and almost nothing is in the correct size order. It feels more like a scavenger hunt than a shopping trip. Also, be aware that there are no customer restrooms available here according to the staff. The Merchandise: Most of what I saw felt like standard "made-for-Rack" merchandise rather than genuine clearance finds from the main store. I didn’t find many "great picks" this time around. The Vibe: While the cashiers were great, the stocking staff on the floor weren't particularly helpful or friendly. Summary: If you have the patience to hunt through disorganized, overcrowded racks, you might find something, but don't expect a quick or easy shopping trip.
  • PH
    Pouyan H
    Dec 28, 2025
    5.0
    Many clothes from expensive brands
  • NN
    Nicole
    Dec 21, 2025
    2.0
    The baby changing table is broken
  • LL
    leslie
    Dec 18, 2025
    5.0
    Major thanks to Hakim for his help with me receiving my site to store pick-up with ease. I also witnessed great customer service from the other cashiers as well. Great Job!
  • EI
    eseosa igodan
    Dec 9, 2025
    5.0
    My Aunt Yordanos and her Mother came to shop here last Saturday on 12/6. Aniya was super Helpful and so sweet. Her customer service was absolutely excellent she’s got a chair for the elderly and is knowledgeable about the store and item location. Aniya’s customer service skills are to be commended.

Frequently Asked Questions About Nordstrom Rack Metro Center

What types of products can I find at Nordstrom Rack Metro Center?

You can find women's, men's, and children's apparel, shoes, accessories, beauty products, home goods, and more at Nordstrom Rack Metro Center.

Where is Nordstrom Rack Metro Center located?

It is located at 555 12th Street NW, Suite C120, Washington, DC 20004, USA.