Mixed reviews on customer service; some praised helpful staff while others reported rude and unhelpful interactions.
Store Organization
Many customers found the store disorganized and cluttered, making it difficult to find items.
Product Selection
Varied opinions on product selection; some found good deals and variety, while others felt the selection was limited.
Pricing
Customers appreciated the reasonable prices, though some noted higher prices compared to other locations.
Cleanliness
Concerns raised about cleanliness and lack of facilities, such as restrooms.
PL
PL Lau
1 day ago
3.0
⭐⭐⭐
Visited this location for the first time and had a bit of a mixed experience. Here is the breakdown:
The Good: The store is clean, and the counter staff were incredibly friendly and welcoming during checkout. If you’re looking for sheer volume, they have a ton of inventory to dig through.
The Bad: It is absolute chaos inside. The racks are packed so tight you can barely move hangers, and almost nothing is in the correct size order. It feels more like a scavenger hunt than a shopping trip. Also, be aware that there are no customer restrooms available here according to the staff.
The Merchandise: Most of what I saw felt like standard "made-for-Rack" merchandise rather than genuine clearance finds from the main store. I didn’t find many "great picks" this time around.
The Vibe: While the cashiers were great, the stocking staff on the floor weren't particularly helpful or friendly.
Summary: If you have the patience to hunt through disorganized, overcrowded racks, you might find something, but don't expect a quick or easy shopping trip.
PH
Pouyan H
Dec 28, 2025
5.0
Many clothes from expensive brands
NN
Nicole
Dec 21, 2025
2.0
The baby changing table is broken
LL
leslie
Dec 18, 2025
5.0
Major thanks to Hakim for his help with me receiving my site to store pick-up with ease.
I also witnessed great customer service from the other cashiers as well.
Great Job!
EI
eseosa igodan
Dec 9, 2025
5.0
My Aunt Yordanos and her Mother came to shop here last Saturday on 12/6.
Aniya was super Helpful and so sweet. Her customer service was absolutely excellent she’s got a chair for the elderly and is knowledgeable about the store and item location. Aniya’s customer service skills are to be commended.
Frequently Asked Questions About Nordstrom Rack Metro Center
What types of products can I find at Nordstrom Rack Metro Center?
You can find women's, men's, and children's apparel, shoes, accessories, beauty products, home goods, and more at Nordstrom Rack Metro Center.
Where is Nordstrom Rack Metro Center located?
It is located at 555 12th Street NW, Suite C120, Washington, DC 20004, USA.
What are the regular store hours for Nordstrom Rack Metro Center?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Nordstrom Rack Metro Center offer in-store pickup?
Yes, Nordstrom Rack Metro Center offers in-store pickup services.
What payment options does Nordstrom Rack Metro Center accept?
They accept Afterpay, American Express, Android Pay, Apple Pay, cash, check, contactless payments, Discover, Mastercard, Samsung Pay, and Visa.
Is Nordstrom Rack Metro Center currently open or temporarily closed?
Nordstrom Rack Metro Center is temporarily closed.
Which parking options are nearby Nordstrom Rack Metro Center?
Nearby parking options include One Parking, Metropolis, SP Plus Parking, and Warner Building Parking Garage - SP+ Parking, making it easy for customers to find convenient parking.
Are there any nearby gyms where customers can work out before or after shopping at Nordstrom Rack?
Yes, Crunch Fitness - Metro Center and Arnold and Porter LLP have gym facilities close to Nordstrom Rack Metro Center, which customers might find convenient.
What restaurants are near Nordstrom Rack Metro Center for dining options?
Nearby dining options include Ristorante TOSCA (Italian), Subway, Potbelly Sandwich Shop, Au Bon Pain, and Qdoba (Mexican), providing diverse food choices for visitors.
Can I contact Nordstrom Rack Metro Center via email and phone?
Yes, you can email hayat.ozer@nordstrom.com or call +1 202-827-2499 to reach Nordstrom Rack Metro Center.