Kate Spade

Items purchased at full price, that are still in stock, are eligible for a one-time price adjustment if the item has been marked down within 7 days of the original date of purchase. Final sale or items purchased using a promotion code or other discount aren't eligible for a price adjustment. See the specific promotion terms and conditions details. For in-store purchases, please take your original receipt in to the store within 7 days of the original purchase date.

For all manufacturing defects, we invite you to bring your item back to one of our shops. If you do not have a shop near you, please contact our customer service team and we will be happy to assist you. Please have your original proof of purchase when you call, email or stop by. If you choose to contact customer service via e-mail, please include: <br/> • Style number (can be found on the white tag inside the product)<br/> • Photos of the item clearly showing the problem<br/> • A copy of the proof of purchase (original receipt, gift receipt, or online order number)

• When can I pick up my purchase?<br/> You will receive an email when your order is ready for pickup, typically within three hours. If you ordered before 1 pm, your order will be ready for pick up the same day. If not, your order will be ready the next morning after store opening.<br/> • What information do I need to pick up my order?<br/> A copy of your order confirmation (on your phone is fine) and one of the following: a valid driver's license or passport.<br/> • Where do I go when I arrive ?<br/> Let any available associate know you are picking up an order and your items will be brought to the checkout counter, where your purchase can be completed.<br/> • How long will the store hold my order for?<br/> You have up to 48 hours to pick up your order. You can reach out to the store directly if you need to request an extension.<br/> • I can't pickup my order right away. Can I request an extension?<br/> Yes, you can reach out to the store to let them know what day and time is best for you to pick up your order. If you can't make it at all, our team can offer you other delivery options.<br/> • How can I cancel or return my order?<br/> If you would like to cancel or return your order, please refer to our return policy.

You can setup apple pay or google pay for the Klarna digital credit card created on the Klarna app. For the stores accepting apple pay or google pay, the Klarna payment will be no different from any other contactless payment.

You can shop for purses, work totes, bucket bags, shoulder bags, handbags, wallets, shoes, earrings, and more at Kate Spade CityCenter DC.

The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM. Note that on November 27, 2025, it will be closed, but on November 29, 2025, it will be open from 10:00 AM to 9:00 PM.

Items purchased on Katespade.com may be returned or exchanged at the Kate Spade specialty shop, excluding airport and department stores. Exchanges are free within 30 days of receipt for eligible items.

Yes, you can pick up your buy online pickup in store (BOPIS) order at the store. You will receive an email when your order is ready, typically within three hours, and have up to 48 hours to collect it.

They accept American Express, Cash, Discover, Klarna, Mastercard, PayPal, and Visa for payments.

Yes, you can use the Klarna digital credit card via Apple Pay or Google Pay where contactless payments are accepted at the store.

Yes, nearby luxury stores include Breitling Boutique for fine jewelry and watches, Hermès for fashion accessories, Louis Vuitton for shoes and luggage, Burberry and Ferragamo for clothing and shoes, and Bulgari for jewelry and accessories.

Nearby dining options include Centrolina and Piccolina da Centrolina, both offering Italian cuisine and restaurant/bar settings, perfect for a meal before or after shopping.

Global Luxury Suites at Chinatown and The Apartments at CityCenter provide nearby hotel and accommodation options for visitors looking to stay close while enjoying shopping.

CityCenterDC is a shopping center and cinema close to Kate Spade, offering additional retail, dining, and entertainment options to complement your shopping experience.