The staff at Tiny Jewel Box consistently receive praise for their exceptional customer service, with many customers highlighting the attentiveness, knowledge, and friendliness of the team.
Product Quality
Customers appreciate the high-quality selection of luxury watches and jewelry, noting the store's impressive inventory of brands like Rolex, Patek Philippe, and Cartier.
Personalized Experience
Many reviews mention the personalized and welcoming shopping experience, with staff taking the time to understand customer needs and preferences.
Mixed Experiences
While most feedback is positive, there are some reports of unprofessional behavior from specific staff members, leading to a few negative experiences.
TL
Taylor Larson
1 day ago
5.0
Dani in Rolex is the absolute best. Positive energy, great communication, and absolute class every step of the way. She got me my first Rolex and it’s a milestone I will never forget. Everyone there is sooo nice, and the atmosphere is so comfortable. So grateful!
FF
F.C.
6 days ago
5.0
Tiny Jewel Box in downtown DC sets the gold standard for an authorized dealer. I want to give a massive shoutout to Dani Zane, who recently sourced my watches and was absolutely amazing. Dani is professional, knowledgeable, and genuinely passionate about timepieces, especially Rolex.
The entire team is top-notch. There are no games and no pressure, just honest communication and a real desire to help their customers. Whether you're looking for Rolex, Patek Philippe, Tudor, or others, they have an incredible selection to show you and the expertise to find them.
I'm already looking forward to future purchases with Dani and her team. Fingers crossed that she can work her magic again soon!
MP
Mahé Plantey
Feb 18, 2026
5.0
Tiny Jewel Box is simply wonderful. The staff is warm, attentive, and really knowledgeable. Every visit feels special, from the moment you walk in to the moment you leave. Whether you’re celebrating a milestone or just browsing, you’ll always leave with a smile. Highly recommended!
DR
Donald Rooney
Feb 14, 2026
5.0
Without question, the greatest retail store of any kind I have ever experienced. Ahmed may be God’s gift to humanity! His kindness, generosity, and empathy seem to know no bounds. Every single employee there though is wonderful, from the greeters to the employees and staff in other departments. Whenever I bring my daughters in they are treated like royalty! They ask to go to Tiny Jewel Box even when we aren’t buying anything - indeed - when we stop by to just browse or say hello, we are always treated with the same amazing level of service. I could not more highly recommend a jewelry store.
JB
Jj Bremberg
Jan 30, 2026
5.0
Cannot strongly recommend this place enough if you are searching for something special. My sales associate Dani Zane is attentive, sharp, and a pleasure to work with.
In a time when a lot of Rolex dealers are getting a bad reputation for poor service, Dani and Tony Jewel Box really stand out and set themselves apart from the competition. The customer service here is 2nd to none.
Again, if you’re on the fence - just go pay them a visit!