gorjana

Reviews

• ER

  Emerson Rivlin

  Mar 24, 2026
  5.0
  Such a good store!! I had gotten one of their necklaces as a gift a while ago, and had noticed that it wasn’t clasping great. I went in to see if there was anyway they could help since a friend had already asked me to help her find a gift there. Right away there was a really good energy when we walked in, the two girls working were really friendly and welcoming. I was anxious about asking for help with my necklace because I didn’t know if there was anything they could do. I showed it to them and they instantly told me they could replace it! I was so shocked!! I really thought I’d have to go back and forth or get asked a bunch of questions, but one of them said she recognized the piece and that their stuff is under warranty so she could swap it out. She told me they send any damaged pieces back to their company for the materials to be recycled, which I thought was really cool!! It’s such a great policy and I felt so taken care of that the girl was so nice and helpful right away. It’s such a good policy from the company!! They then helped my friend find a gift for her sister. My friend was on a tight budget, so she was really grateful that the girl helping her out was respectful of it. She showed us all the things that were in her range. She even double checked before showing my friend a bracelet that was a few dollars out of her budget. She was very sweet the whole time and packed up the gift so nicely. The other girl even brought us BOTH out free bottles of water when I had just casually mentioned the air being dry. This was such an amazing experience and the girls who work there are genuinely kind and helpful! Thanks, Gorjana! <3
• SS

  Sawyer

  Mar 18, 2026
  5.0
  Was greeted immediately upon entering the store, was helped promptly and treated with kindness. I had never been, was there to pick out a gift, staff was patient and courteous. Thank you!! :)
• MR

  Mai Reni

  Jan 21, 2026
  1.0
  Cheap quality. I bought an anklet from tj max it lasted me an entire year, still in good shape. I got an anklet from here for Christmas broke after only a few weeks. Cheap
• BM

  Brianna Mercede

  Dec 14, 2025
  1.0
  I placed an online order for in-store pickup at the Gorjana Westport, CT location. The order confirmation did not state any deadline for pickup. I received one voicemail asking when I planned to come in, but there was no mention of a pickup deadline or that the order would be canceled. When I came into the store to pick up my order, staff could not find it and said it was “probably canceled because it had been too long.” I asked whether I would have received an email if the order was canceled and was told yes - however, I never received a cancellation email and was not refunded. The store manager then stated that she had left me several voicemails, which is not accurate, and questioned why I had not picked up the order sooner. I explained that I live far from the store and that no deadline had ever been communicated. She eventually said they had the earrings in stock and could repack them, which should have been a straightforward solution. Instead, she returned and asked, in a passive-aggressive manner, where I live. This felt unnecessary, invasive, and unprofessional. There was no reason for judgment or attitude when the issue stemmed from unclear communication and no stated policy. This entire situation could have been avoided with a clearly communicated pickup timeframe or a simple email explaining expectations. Customer service should be solution-oriented and respectful. Very disappointing experience.
• SP

  Sophia Puleri

  Nov 23, 2025
  5.0
  Stopped by on a girls trip and had the best experiences!! The manager Sumner was awesome and so helpful 😊 We loved him and this location !

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