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JCPenney

4.1
(1004 reviews)

Business Details

5065 Main St, Trumbull, CT
06611, United States
(203) 374-7612

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Trumbull, CT location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
5065 Main St, Trumbull, CT
06611, United States

Hours

Reviews

4.1
1,004 reviews
5 stars
534
4 stars
242
3 stars
110
2 stars
39
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service experiences, including rude staff and unhelpful management.

Store Conditions

Customers frequently complained about uncomfortable shopping conditions, particularly the lack of air conditioning and long wait times at checkout.

Product Availability

While many customers appreciated the variety of products and good deals, there were complaints about the availability of items and confusion regarding online orders.

Staffing Issues

Several reviews noted insufficient staffing, leading to long lines and inadequate customer assistance.
  • VS
    Vincent Scarlata
    2 days ago
    1.0
    Their phone responses are horrible! I’ve been trying to call the Trumbull store for 3 days to get anybody on the phone for a question! It’s almost to the point of ridiculous! I’ve called AM at opening, at noonish and evenings and no matter what extension I key up, no matter what time of day, no one answers!! 3 days!!!!! I like Penny’s products but their service is horrible!!!
  • AS
    Andrew Stein
    Feb 21, 2026
    1.0
    Poor customer service waited an extended amount of time for assistance
  • WG
    William Garnes
    Feb 18, 2026
    4.0
    Good selection of jewelry for men and women, plus all of the great prices that you have come to expect from this well known retailer
  • JJ
    Jonathan
    Feb 5, 2026
    1.0
    It ok
  • MJ
    Mark Passero Jr.
    Jan 10, 2026
    5.0
    Great deals here!

Frequently Asked Questions About JCPenney

What are the main product categories available at JCPenney in Trumbull, CT?

JCPenney offers a wide variety of products including kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.

What are the opening hours for JCPenney in Trumbull?

JCPenney is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.

Brand Certified Facts from JCPenney

JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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