Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Trumbull, CT location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
989 reviews
5 stars
529
4 stars
238
3 stars
110
2 stars
39
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rude staff and long wait times at checkout.
Store Conditions
Numerous reviews highlighted uncomfortable shopping conditions due to lack of air conditioning and insufficient staffing.
Product Availability
Customers appreciated the variety of products available but expressed frustration over the lack of bags and price checkers.
Pricing
The store is noted for having great deals and low prices, which many customers found appealing.
Mixed Experiences
While some customers had positive experiences with specific staff members, overall sentiments about service quality were largely negative.
- SPShawn PaulNov 14, 20251.0Until you understand what customer service is, you'll continue to lose business. I came to buy shoes for my wife's birthday, and not one person could help me. No one seems knowledgeable about women's shoes at all. I asked three staff members for help, and they all repeated the same process. Please train your staff to be more versatile and focused on helping customers. Instead of focusing on putting more items out, focus on helping customers. Customers are the reason your staff gets paid. If no one shops, there's no business. I've lost faith in your store, and I'll be taking my business elsewhere. 11/14/2025 location: Trumbull Mall
- JBJames BavolaccoNov 7, 20251.0I purchased a ring on October 3rd, 2025 and left it with the store to be sized. It has been over a month and they have no status. The store has not been answering my calls and when contacting the customer service line, they transfer me repeatedly to a phone line that has been disconnected. I am incredibly frustrated as both in-store and phone representatives have been no help. The in-store employees tell me to contact the customer service line and the customer service line tells me to contact the store. I would like to be in touch with a supervisor.
- DSDominic SessaOct 10, 20255.0hey guys if you see a💃
- GBGil BradfieldSep 13, 20253.0Lowest prices. Service is not as good...
- PPPaulAug 26, 20251.0The store is entirely awful; to it having no AC in the building, long lines and the store only having one cashier on the register, the rude Customer Service lady down stairs, and the lack on bags for customers yet they always offer u to pay 1.99 for they own bag. Complete bs and I advise no one shop at this JCPenney.
Frequently Asked Questions About JCPenney
What are the main product categories available at JCPenney in Trumbull, CT?
JCPenney offers a wide variety of products including kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the opening hours for JCPenney in Trumbull?
JCPenney is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does the JCPenney in Trumbull offer curbside pickup or in-store shopping?
Yes, this JCPenney location offers both curbside pickup and in-store shopping for customer convenience.
Which payment options are accepted at JCPenney in Trumbull?
JCPenney accepts American Express, Discover, Mastercard, Visa, and payment by check or debit card; cash is not required exclusively.
Is the JCPenney store in Trumbull wheelchair accessible?
Yes, the store has a wheelchair-accessible entrance to accommodate all customers.
Are there any beauty stores near JCPenney in Trumbull?
Yes, within the vicinity you'll find SEPHORA inside JCPenney, Moda Salon, Diva Nails & Spa, Comfort Spot, Benefit Cosmetics BrowBar, and Claire’s for all your beauty needs.
Where can I enjoy a coffee break near JCPenney in Trumbull?
Nearby coffee shops include Starbucks and Dunkin', both offering great options for a quick coffee or snack before or after your shopping trip.
What other clothing stores are located near JCPenney in Trumbull?
You can find several clothing stores such as Victoria's Secret, H&M, Windsor Fashions, EbLens, J.Jill, The Children’s Place, RUUM American Kids Wear, and Finish Line near JCPenney.
Is there a place to eat near JCPenney at Trumbull Shopping Park?
Wahlburger’s is a nearby burger restaurant where you can enjoy a meal or snack during your visit to the shopping park.
How can I contact the JCPenney store in Trumbull for inquiries or support?
You can call the store directly at +1 203-374-7612 or use the toll-free number 1-800-322-1189 for assistance.