More than a mall, The SoNo Collection goes beyond brick-and-mortar—serving as an active member of the Norwalk community with involvement in the arts, culture, and the development of the waterfront.
The mall is frequently noted for being clean and well-maintained.
Store Variety
Customers expressed disappointment over the limited number of stores and dining options available.
Parking Issues
While parking is generally available, there are complaints about confusing payment systems and strict enforcement.
Customer Service
Mixed reviews on staff professionalism, with some praising helpful employees while others report rude interactions.
Dog Policy
The mall's dog-friendly policy has received criticism, with many customers feeling it detracts from the shopping experience.
MW
Michelle Wagner
2 days ago
2.0
the parking garage is a nightmare. parking should be free
AS
Ann Serpe
Jan 5, 2026
5.0
This is my favorite mall because it’s unlike all the others. It’s a peaceful, calm atmosphere and they have a good amount of stores. My faves are Nordstrom and Bloomingdale’s. I also love the fact that they allow pets! I don’t have one, but love seeing and petting everyone else’s. 😂
ER
Edwin Ramirez
Dec 28, 2025
1.0
Every time I go there, I never find what I'm looking for, and don't even get me started on the food; they don't have anything good, they only sell junk food.
CK
Chris Kaye
Dec 26, 2025
5.0
Upscale shopping mall. They have everything and good shops. Impressive. Parking is easy and very reasonable price. Wish I could get here more often.
CF
Client Fairfield
Dec 6, 2025
5.0
A relaxed pleasant place for a walk. I’d have more reason to come here if they had an Equinox or climbing gym.
Frequently Asked Questions About The SoNo Collection
What is The SoNo Collection?
The SoNo Collection is a shopping, dining, art, and entertainment destination located in South Norwalk, Connecticut, actively involved in the Norwalk community and waterfront development.
Where is The SoNo Collection located?
It is located at 100 N. Water St., Norwalk, CT 06854, USA.
What are The SoNo Collection's hours of operation?
Monday to Thursday: 11:00 AM to 8:00 PM; Friday and Saturday: 10:00 AM to 8:00 PM; Sunday: 11:00 AM to 7:00 PM.
What types of products can I find at The SoNo Collection?
You can find women's and men's clothing, shoes, jewelry, luggage, boots, jackets, shirts, pants, hats, housewares, electronics, toys, and sporting goods.
Since when has The SoNo Collection been operating?
The SoNo Collection was established in 2019.
Where can I find a directory of the stores and restaurants in The SoNo Collection?
You can browse the directory of stores and restaurants on their website at https://www.thesonocollection.com/en/directory/.
What nearby shopping options are available around The SoNo Collection?
Nearby shopping options include Sono Lifestyle Mall (furniture store), Clarks (shoe and clothing store), Kay Jewelers (jewelry store), Emporio Armani (boutique clothing), and Amazon 4-star (department store).
Are there nearby beauty and spa services near The SoNo Collection?
Yes, nearby beauty and spa options include Adam Manning (barber), Charlotte Tilbury (cosmetics), SPACE.NK.apothecary (beauty salon), and Skull and Combs Company SoNo (hair salon and barber).
What dining options are available near The SoNo Collection?
Nearby dining options include Sono Ramen (Japanese and noodles restaurant) and Yard House (American restaurant and bar).
Can I visit nearby entertainment or fitness venues after shopping at The SoNo Collection?
Yes, you can visit D1 Training Norwalk for fitness training or explore concert venues within The SoNo Collection itself for entertainment.