I had an absolutely amazing experience at Aerie, and I honestly can’t say enough good things about it. From the moment I walked in, I was welcomed with such genuine warmth and positive energy. The staff was incredibly friendly, attentive, and made me feel comfortable right away without being pushy or overwhelming. They truly took the time to listen to what I was looking for and offered thoughtful suggestions that actually fit my style and needs.
What really stood out to me was how inclusive and body-positive the entire environment felt. Aerie does such a beautiful job creating a space where you feel confident, seen, and celebrated exactly as you are. The associates were knowledgeable about sizing, fabrics, and fit, and they made the fitting room experience stress-free and enjoyable. I never felt rushed or judged—only supported.
The store itself was clean, well-organized, and easy to shop. Everything was displayed in a way that made finding items effortless, and the quality of the clothing speaks for itself. From the softness of the fabrics to the comfort and fit, everything I tried on felt amazing. You can truly tell that Aerie prioritizes comfort without sacrificing style.
Overall, this was one of the best retail experiences I’ve had in a long time. Aerie isn’t just about shopping—it’s about how they make you feel when you’re there: confident, comfortable, and uplifted. I left the store feeling so happy with my purchases and even better about myself. I will absolutely be coming back and recommending Aerie to everyone I know. Truly a 10/10 experience! Love this location!
MC
Medina Cecunjanin
Nov 21, 2025
1.0
I have shopped at Arié for years, but after today, I am genuinely disgusted. The customer service at this location was absolutely unacceptable. The young lady who assisted me spoke in a condescending, disrespectful tone, and as I walked away, she made a snide comment to her colleague that was completely unprofessional and frankly, appalling. I have never been treated with such disregard in a retail environment. This behavior is inexcusable, and it reflects terribly on the management of this store. I will never return to this location and would strongly caution others about the level of disrespect tolerated here.
MG
Melissa G.
Oct 4, 2025
2.0
The customer service in this store was horrible. I won’t be returning to this location.
EE
Egeitz19
Mar 30, 2024
1.0
Walked in 5 mins to closing just looking for something quickly that I had in mind. The doors were wide open when I walked in, but the two girls that were closing both gave me rude looks and didn’t say hello or anything, to the point where I didn’t think they even worked there and I thought they were just shopping too. I had a pair of pants in my hand that I was planning on purchasing when I was rudely told that they close in 1 minute and I needed to leave with more rude side eyes. I put the item I was going to purchase back and walked out, they quickly shut the doors behind me. Rude and unnecessary. Whoever was on the closing shift on 3/30 needs a refresher on how to talk to customers.
What products does Aerie offer at their Norwalk location?
Aerie offers intimates, apparel, activewear, and swimwear, including bras, underwear, clothing, sleepwear, swimwear, accessories, fragrance, and yoga pants.
Where is Aerie located in Norwalk, CT?
Aerie is located at 100 N Water St, Space 1900, Norwalk, CT 06854, inside the SoNo Collection.
What are the regular store hours for Aerie in Norwalk?
Aerie is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Aerie offer in-store pickup or delivery services?
Aerie offers in-store and curbside pickup services but does not offer delivery at this location.
How can I contact Aerie in Norwalk?
You can contact Aerie by calling their main phone number at +1 203-523-6012.
Which brands are sold at the Aerie store in Norwalk?
Aerie carries products under its own brand, Aerie.
What nearby stores can I visit around Aerie at SoNo Collection?
Nearby stores include American Eagle Outfitters, JD Sports, Charlotte Russe, J.Jill, Chico's, and Soma Intimates, offering a variety of women's clothing, shoes, and accessories.
Are there any nearby restaurants where I can dine before or after shopping at Aerie?
Yes, nearby dining options include Pinstripes (American cuisine and bar), Romanacci Express (Italian pizza), and Uncle Seven (Chinese and dim sum cuisine).
What nearby services can help with electronics or phone needs when visiting Aerie?
Nearby electronics and mobile phone stores include Wireless Zone (Verizon Authorized Retailer) and iFix Station, both located within the same shopping area.
Does Aerie have an online presence or social media where I can follow updates?
Yes, Aerie has a Facebook page at https://www.facebook.com/106447934220637 and can be found on Instagram and Twitter with the handle @aerie.
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