JCPenney

4.1
820 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Manchester, CT location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
344 V Buckland Hills Dr, Manchester, CT
06042, United States

Hours

Reviews

4.1
820 reviews
5 stars
399
4 stars
218
3 stars
119
2 stars
33
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with some employees being friendly and helpful, while others are reported as rude or unresponsive.

Store Condition

Many reviews mention that the store is often messy and disorganized, with complaints about cleanliness in areas like the bathrooms.

Product Availability

Customers expressed disappointment with the limited selection of products, particularly in men's and children's clothing.

Checkout Experience

Numerous reviews highlight long wait times at checkout due to insufficient staffing, leading to frustration among customers.

Positive Shopping Experiences

Despite the issues, some customers reported positive experiences, particularly with specific employees and during sales events.
  • ML
    Melody Linnell
    Jan 2, 2026
    3.0
    There coupons aren't good on anything. What good are they?
  • TT
    Tam
    Dec 23, 2025
    1.0
    I had a terrible experience attempting to take holiday photos with my dogs at your Manchester, CT location. I had a 10am appointment and waited over 2 hours and was not assisted or my photos taken. The staff continued to tell me I next as other groups went ahead of me. I decided to leave due to the poor service. Upon exiting one member of the staff mentioned the cancellation fee as if my experience wasn’t bad enough. I was excited to take photos this holiday and the experience I encountered really ruined my day, the joy of childhood memories, and a new memory with my pups.
  • VF
    v fisher
    Dec 20, 2025
    3.0
    went with a friend to take photos— employees were super sweet and really made the experience worthwhile but we waited an hour and a half past our appointment time :(
  • GM
    Gianna Mannetti
    Dec 13, 2025
    1.0
    How are you going to advertise for a kids zone event that starts at 11 and you are out of kits by 11:04am? A big disappointment for two little boys who were driven 35 minutes to be here. Do better
  • NK
    Nagesh Kamanna
    Oct 21, 2025
    5.0
    Best place for shopping bag and accessories

Frequently Asked Questions About JCPenney

What types of products can I find at JCPenney in Manchester, CT?

You can find a wide variety of products including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.

What are the operating hours of JCPenney in Manchester?

JCPenney is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.