JCPenney

4.1
814 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Manchester, CT location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
344 V Buckland Hills Dr, Manchester, CT
06042, United States

Hours

Reviews

4.1
814 reviews
5 stars
399
4 stars
219
3 stars
114
2 stars
33
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including long wait times and unhelpful staff.

Store Condition

The store was frequently described as messy and unorganized, with complaints about cleanliness in various areas.

Product Selection

Customers noted a limited selection of items, particularly in men's and women's clothing, leading to disappointment.

Positive Experiences

Despite the negatives, some customers praised specific employees for their helpfulness and positive interactions.

Pricing and Sales

Customers appreciated the good prices and sales available, although some felt prices were still high for certain items.
  • NK
    Nagesh Kamanna
    Oct 21, 2025
    5.0
    Best place for shopping bag and accessories
  • FG
    fif825hid ;gar'qid
    Sep 24, 2025
    5.0
    Good prepared food section.
  • AO
    Alex Ortiz
    Sep 23, 2025
    1.0
    I was in there the other day Store’s god awful completely empty and a mess No associates to be found anywhere to help or check out only downstairs in the.com desk was one person, but that was returns. Anyways, I used to be a customer shopping all the time in JCPenney, but in the past year, it’s all gone downhill The worst part about it is the area where all the home decor and outside accessories used to be so neat and clean as well as the men’s department. Both are trashed now., The store manager is definitely incompetent to the position. She has no idea what she’s doing she just yells at the associates to get something called credit and surveys and then shrugs off angrily she should definitely not be in charge of that store. she needs to go back to training or and real evaluate her entire self I don’t know when she came on, but I do remember the old (MANAGER) he was very nice very helpful very friendly. Not sure why he left but corporate did a terrible job by finding this replacement. Shame on JCPenney, and for the way Your Store Manager’s treat your associates. Better yet She should quit her job and do something that she has more knowledge in
  • RR
    RC
    Sep 17, 2025
    2.0
    Shell of what it used to be. Nothing for menswear. Maybe a total of 4 racks. Dont waste your time
  • SE
    Sarah's Emporium
    Aug 25, 2025
    3.0
    Very hard to find woman's jeans. Selection is sparse and the old lady at checkout was kind of rude. I can see why the company as a whole is failing..

Frequently Asked Questions About JCPenney

What types of products can I find at JCPenney in Manchester, CT?

You can find a wide variety of products including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.

What are the operating hours of JCPenney in Manchester?

JCPenney is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.