gorjana

Reviews

• AS

  A S

  Oct 2, 2024
  1.0
  I wasn't planning on writing a review, but after seeing previous reviews of people praising customer service, I want to share my experience, because I'm sure I'm not alone. My first time going into this store, I was immediately bombarded and followed around by a sales associate. I knew she was just doing her job, so I was polite and as friendly as possible. I told her that my mom and I were just browsing and didn't need any help. She left us to shop for about a minute before following us around again, hovering over us while we browsed (literally inches from my body), joining in on our private conversations, and every time one of us looked like we had any interest in any of the jewelry, she tried to sway us to buy something similar, but way out of our price range (something I kept mentioning politely, but she ignored). She did not recommend one plated jewelry item, which is what we said we were looking for, only fine jewelry. She kept us in the store for about half an hour and was persistently pushing us to buy several different expensive pieces of jewelry. I felt so pressured to buy something that I ended up buying two items. My mom and I left and continued shopping in town. About an hour later, we were talking about how pushy this sales rep was and I realized that I bought the jewelry because I felt pressured, not because I actually saw myself wearing them. My mom convinced me to go back into the store and return them that same day, which I initially felt uncomfortable doing because I didn't want to deal with this rep again. I went in and told her that I changed my mind on the jewelry and wanted to return them for a refund back on my card. No surprise, the woman spent a good five minutes trying to convince me not to or to exchange for another two items or store credit, all with the most theatrical look of disappointment on her face. Totally manipulative and guilt tripping. She had the audacity to ask me why I changed my mind so she could give me reasons as to why I was "wrong". She eventually went forward with the refund, but continued giving me the same disappointed look until we left the store. I haven't been back and I will never go back. One of the most uncomfortable shopping experiences I've ever had. Customers should never feel guilty for not buying anything or for returning items. I tried out the store in Westport and had to leave after five minutes because the sales reps there were standing there watching my every move, too. My overall takeaway is that they must feel pressure from their managers to patrol customers and make sales. I'm sure they're helpful if you actually need help finding a piece and have no budget, but if customers are simply just browsing, please leave them to browse. There's no need to follow me around the store and interrupt my private conversations to pressure me into buying things.
• NS

  Nina S

  Jul 5, 2024
  5.0
  Love the jewelry here! It's such a great gift for anyone and you can easily find things for a reasonable price. The staff are very nice and make me feel always welcomed!
• EB

  Erica Brunson

  Jan 26, 2024
  5.0
  I’ve been to this location before had a great experience and came back today! Olivia was AMAZING. She was so patient with me and helped pick out my new favorite pieces! :)
• AS

  A S

  Jul 22, 2022
  5.0
  Friendly and professional staff! Very accommodating and helpful. Gorgeous jewelry!

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