ALO

Reviews

• MV

  Melly Vazquez

  Nov 13, 2025
  1.0
  Was there yesterday afternoon, bought one hoodie for my brother. Mind you my family was with me and we are Hispanic, we got nasty looks by other white customers (young girls)…and one cashier as well. Like is there a problem that Hispanics want to shop at Alo? Last time I’m shopping there, I prefer White plains and Westport better than here. At least they are very friendly and nice to which ethnicity decides to step in the store.
• NC

  Nicole C

  Nov 9, 2025
  1.0
  Went to exchange an online order in store and the employees were kind and helpful, but Lisa (unsure if a manager or supervisor) was extremely rude and would not allow the exchange because the item was purchased during the 30% of sale. I was fine with that policy, but she was nasty about it so now I will be returning that item as well as the 11 other Christmas presents I purchased at full price. Back to Lululemon I go!
• AL

  Alina Le

  Oct 19, 2025
  1.0
  Customer service is terrible here. Most of the female employees here give off high school mean girl vibes. I asked several people for a different size in a shirt and no one got back to me whether it was in stock or not after telling me they were going to check in the back. Not only that but they were quick to help other customers in the fitting room who came in after me asking for different sizes but left me waiting for 20 minutes for nothing. You’re better off just ordering alo online than coming here. Go to lululemon instead if you happen to stop by the mall.
• CG

  Cari Anne Goodwin

  Oct 4, 2025
  1.0
  love the brand but the staff in the west farms mall do not listen. They have no customer service skills.
• TS

  Timothy Smith

  Oct 3, 2025
  1.0
  After giving someone a present they went to return for something else and the wanna be high end store said no exchanges after 30 days. I would never spend another dollar with them. Long live Lulu!!! They take care of their customers.

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