JCPenney

4.1
504 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Danbury, CT location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
7 Backus Ave, Danbury, CT
06810, United States

Hours

Reviews

4.1
504 reviews
5 stars
252
4 stars
127
3 stars
66
2 stars
27
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude behavior from management and long wait times for assistance.

Store Condition

Many reviews noted the store's disorganized appearance and lack of inventory, with some describing it as looking like it was closing down.

Product Selection

Customers appreciated the variety of products available, especially for clothing and household items, but some expressed disappointment in the limited selection for specific needs.

Pricing

Prices were generally viewed as affordable, with many customers highlighting good deals, though some felt certain items were overpriced.

Photography Services

The photography service received positive remarks for professionalism and quality, although there were complaints about the lack of necessary items for certain photo shoots.
  • BJ
    Bardha Jashari
    Oct 13, 2025
    5.0
    Very good
  • LM
    Limary Med
    Jun 25, 2025
    1.0
    Is always hot and not that many workers to help
  • RP
    R Phillips
    Jun 4, 2025
    2.0
    Ashley was a rude, not listening and not understanding store manager .She had audacity to have an attitude. I was shopping with my family and after I paid for my items cashier telling me no bags in store. It would of been nice to let customers know before purchasing items. I had full small bags from previous store, which were already starting to rip. Store was empty and now I understand why. Ashley also was argumentive with me. Cashier first offered to put my clothes in garbage bag which I told Ashley, then she says it was a suit bag. She wasn't listening to at all. Cashier was nice and apologized gave me a discount. Cashier should me the store manager because she was more professional. JCPENNEY went down hill.
  • SS
    S
    Jan 11, 2016
    2.0
    Two story JCPenny in the Danbury Fair mall. The furniture was a bit overpriced. A large selection of sale and "clearance" items. Don't forget to check their site for coupons. The clerk said he didn't even need the actual coupon even though I pulled it up on my phone.

Frequently Asked Questions About JCPenney

What products and brands can I find at JCPenney in Danbury, CT?

At JCPenney Danbury, you can find a variety of apparel for kids, men, and women, footwear, jewelry, accessories, and home furnishings. Exclusive brands include St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie.

What are the operating hours for JCPenney in Danbury?

The store is open Monday through Thursday from 11:00 AM to 7:00 PM, Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.