JCPenney

Reviews

• AS

  April Smith

  Mar 20, 2026
  5.0
  I always end up finding great deals in the clearance section!
• GF

  Gabby Fernandez

  Mar 20, 2026
  5.0
  I had a really great experience at Sephora. Marlene who had helped me was so kind and patient, and made me feel comfortable asking questions. She helped me find exactly what I needed and even gave me tips on how to use the products. It made my whole day better thank you for such great service!
• SS

  Shari Smith

  Mar 14, 2026
  5.0
  I live in San Jose, CA. Having said that, I’m also a loyal Penny’s supporter for more years than I can count. Always, I find something unique and clever to purchase.
• EM

  Eileen Mendez

  Mar 12, 2026
  5.0
  Ashley is absolutely fabulous, She really helped me with my Purchases and Encouraged me in my purchases i ended up with more than I planned to buy becuase she is a Beautiful Person and saleswoman. She helped me with my Purchase at the same time she helped a woman with her need to send her Jewelry repair. The woman and i had a conversation. She made both of us feel well taken care of. Ashley is a great asset to JC Penneys Also In trying on the earring i was purchasing I left my Diamond earring sitting on the Counter. Ashley found it and put it away for me I am so grateful to Ashley. Thanks Eileen
• JM

  Jaylin Moore

  Mar 6, 2026
  1.0
  This place has gone down TERRIBLY. I live right across the street and loved coming into JCPenney I prefer this location over the orchards one or I used to anyway! Whenever I came to purchase jewelry I loved shopping with Danette she always showed me the most fabulous pieces now she’s gone and it’s an older Hispanic lady who’s always on her phone or some teenager lord help us!! Now Celina is someone I have had issues with in the past anytime I’ve had an issue with a coupon or pricing and the kiddo at the register calls for a manager and it’s that lady I’d rather not purchase anything at all!! At most she will give you 10% off even if the coupon expired 10hrs ago she’ll be smacking her gum in your face (how professional) and say “yeah sorry that’s the best I can do” yeah right. And for the biggest downfall in my opinion for the store. Management. Stephanie who has worked there for as long as I’ve been shopping there was openly talking to me about our current POS president leave politics out of work environments! Aneta is one of the scariest looking ladies I’ve ever encountered while shopping at this pennys she is not friendly at all and I even first hand experienced her telling a worker that a customer needed help right around the corner where I had been previously standing the girl goes to help the “customer” and shocker no one was there, the girl goes back to Aneta the scary head manager and tells her no one’s there and this lady lies and says she must have left!!! What in the actual world I saw her lie to this poor young girls face and then carry on like nothing! That is insane she should train her other managers better instead of lying to the young workers about going to help customers out when no one is even there! And the fact that have “security” follows you around if you are a poc. This store is a joke now and I am actually canceling my pennys credit card because I refuse to shop at an establishment that has terrible management. Aneta or Celina if this review ever gets back to you do better!

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