Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Pueblo, CO location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,296 reviews
5 stars
647
4 stars
335
3 stars
178
2 stars
59
1 star
77
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some praised helpful staff while others reported poor experiences and lack of assistance.
Jewelry Issues
Significant complaints regarding the jewelry department, including unclear policies and poor handling of orders.
Store Conditions
Frequent mentions of uncomfortable shopping conditions due to heat and cleanliness issues, including mold on clothing.
Sales and Prices
Customers appreciate the sales and discounts, often highlighting great deals on clothing and jewelry.
Product Selection
Concerns about limited product availability and variety, particularly in men's and women's clothing.
- ACAdam CombsOct 28, 20251.0BEWARE of the jewelry sales department not knowing their own policies in what could be a big scam. I bought a ring band at their jewelry department and wanted to solder it to an existing ring set. The sales person told me the purchase of the ring came with a 1-time sizing and a 1-soldering. I even showed her pictures of what the old set and how I wanted them to go together. She brought over a second jewelry employee who confirmed that the new purchase came with this. I even confirmed with them one more time that the price at the register was my “out-the-door” price and the basic care plan included the sizing and soldering. I dropped off the set later and then all of a sudden I get a call three weeks later saying the estimate to solder the new ring to the old set is $80 FOR polishing and cleaning. The jewelry supervisor said there was nothing she could do. How in the world does the 1-time soldering not include the cleaning and polishing? What a scam. Unless they fix this, I will never buy nor recommend to anyone to buy anything from JC Penney jewelry ever again. No wonder online shopping is taking over. Prices and customer service is way better in online shopping.
- DMDerek McDermottSep 16, 20255.0Love Jc penney
- LSLisa SassSep 11, 20251.0I love JCPenney but it was so hot we could not keep trying clothes on and couldn't get out fast enough! 😥
- SLSandra LondonSep 9, 20255.0Always great deals on jewelry, clothing, home goods. Great staff!
- SSS SAug 29, 20251.0I have never experienced such incompetence from a corporation. My fiancé spent months waiting on my wedding ring due to repeated errors and confusion between JCPenney and their jeweler. His original plan to surprise me was ruined because of the delays, and he was forced to reveal it early in disappointment. When the ring finally arrived, the diamond fell out within a week. It then took over a month to get it repaired, only for JCPenney to return it altered with sizing beads that he never requested. No one has provided an explanation for how or why that happened. This experience has been heartbreaking, stressful, and beyond unacceptable. If you are considering spending your hard-earned money on something as meaningful as wedding jewelry, do yourself a favor and go elsewhere. I will be sharing this experience widely to warn other customers and reporting this company through every channel available.
Frequently Asked Questions About JCPenney
What are the main product categories available at JCPenney in Pueblo, CO?
JCPenney in Pueblo offers a wide range of products including men's, women's, and kids' apparel, shoes, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for JCPenney in Pueblo, Colorado?
JCPenney's Pueblo store is open Monday to Thursday from 11 AM to 8 PM, Friday from 10 AM to 8 PM, Saturday from 10 AM to 9 PM, and Sunday from 11 AM to 6 PM.
Does JCPenney Pueblo offer in-store shopping and curbside pickup options?
Yes, JCPenney in Pueblo offers both in-store shopping and curbside pickup services for customer convenience.
Which payment methods are accepted at JCPenney Pueblo?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa as payment options.
Is the JCPenney store in Pueblo wheelchair accessible?
Yes, the Pueblo JCPenney location has a wheelchair accessible entrance to accommodate all customers.
Does JCPenney Pueblo have a beauty section and are there related nearby stores?
Yes, JCPenney features a beauty section including skincare and makeup. Nearby, SEPHORA inside JCPenney and LE NAILS Pueblo mall provide additional beauty products and salon services.
What nearby children's clothing stores can I visit when shopping at JCPenney Pueblo?
Near JCPenney, you can find several children's clothing stores such as OshKosh B'Gosh, Carter's, and The Children's Place, making it convenient for family shopping trips.
Are there dining options near JCPenney at Pueblo Mall?
Yes, nearby dining options include CTRL ALT Delish and Nutty Bees, offering great places to eat before or after your shopping visit.
Can I get my eyewear or optometry services near JCPenney Pueblo?
Yes, nearby you will find Vision Now and JCPenney's own eyewear and optometry services providing comprehensive eye care and sunglasses.
What are some gift shops located near JCPenney Pueblo?
Nearby gift shops include Yang's Gifts and Things Remembered, perfect for finding special presents along with your JCPenney shopping.