Timbuk Toys - Aspen Grove Center

Reviews

• KZ

  Kyla Zimmerman

  Oct 2, 2024
  5.0
  I love coming to this location!! The store is clean, colorful, and lots of options to choose from. The customer service is always great and the employees are helpful with suggestions.
• AM

  abigail mosher

  Oct 1, 2024
  1.0
  This was the worst experience ever!! Me and 4 of my friend went here for my sisters birthday and she was so exited this was all she wanted to do today. Not even 30 seconds of being there we are told we need to keep our purses at the counter but as other people came In they didn’t have to put their bags up front. We were over by the jelly cats trying to pick one out and the workers Marie, Sam, and Jaern wouldn’t leave the isle that we were in blocking us from moving around. We were told multiple times to stop touching things while we were still trying to decide what we wanted to buy and we overheard them talking, Marie said I’ll just stay over here by them just in case. We noticed a security guard walked in as we were getting ready to pay for our things and go and he just walked around the store watching us. As we were checking out we grabbed our purses back and while I was at the cash register one of my friends mind you she is brown, went to look at something and they yelled at her that she can’t walk around with her purse again while 3 other customers were all there with there purses. We have been coming to this store for years since I have a 5 year old nephew and he loves that store but after this experience I will not be back!!
• DZ

  Delay Zman

  Oct 1, 2024
  1.0
  It is my girlfriends birthday today, all she wanted to do today, was come here to timbuk toys to look at and buy stuffed animals and all the cool little trinkets you guys have. I of course promised her we would and we planned our day around it. It was me, my girlfriend, her 2 best friends, and her little sister. We immediately within 30 seconds of being inside we’re asked to put our bags up front. We thought, maybe they have been getting stuff stolen lately, so didn’t think more of it. Then immediately heard and saw 2 employees whispering, staring, and acting weird towards us. We continued shopping and looking around, we were laughing and touching the stuffed animals until those same 2 employees came and literally put themselves between us. We realized and immediately felt extremely uncomfortable. As we were shopping they asked to not touch certain things, and said and I quote “don’t touch that!” “Stop doing that!” While we were ready and excited buyers. Me and my girlfriends family’s have been coming here for YEARS.. never again will we be showing our face or giving our business to this establishment. I am barely scratching the surface of how uncomfortable we all felt while they were just watching us and staring and pretending to move items just to keep an eye on us. As we were walking towards checkout we saw a security guard , that was not there when we came in, up in front just pacing around. They 100% called him, he left within 3 minutes probably due to the fact that he realized we were never stealing and never were planing to….. the names of the employees that made us uncomfortable were told to us while covering there name tags.. Sam, Marie, and Jaren. Jaren was there but did not make us near as uncomfortable as Sam and Marie. I am not one to leave bad reviews but this was the #1 worst experience, and the worst I have been treated at any establishment.
• RN

  R L (Nauvixyn)

  Apr 7, 2023
  5.0
  Great book store with friendly knowledgeable staff!

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